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unable to install Locale Installer 4.1(3)sr3a

Hello, i am not able to install locale installer 4.1(3)sr3a on my publisher in 4.1(3)sr3a. The installation indicate that another locale installer is running. Even after rebooting the callmanager, the problem is the same. Any idea ?

Thanks

Julien.

3 REPLIES
Hall of Fame Super Red

Re: unable to install Locale Installer 4.1(3)sr3a

Hi Julien,

Is this after an upgrade to 4.1.3 or a new install? If this is after an upgrade from an earlier version of CCM I think this would be expected behaviour. Have a look at the following;

Upgrade from older version to 4.1(2) this would also apply to 4.1.(3)

All existing locales in Cisco CallManager after Release 3.2 migrate when you upgrade to Cisco CallManager Release 4.1(2). However, new phrases and voice prompts display only in English_United_States until you install the Cisco IP Telephony Locale Installer(s) appropriate to this Cisco CallManager version on every server in the cluster.

The end-user graphical user interface (GUI) for new Cisco IP telephony products displays in English_United_States until you download the locale installer on every server in the cluster and choose the locale through Cisco CallManager Administration, if necessary. To determine whether you choose the locale through Cisco CallManager Administration, refer to the product documentation.

Each installation of the locale installer overwrites the existing installation as though you installed it for the first time.

From this doc;

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/locinst/loci412.htm

Hope this helps!

Rob

Please remember to rate helpful posts.....

Super Bronze

Re: unable to install Locale Installer 4.1(3)sr3a

Hi

This happens when the locale installer has crashed or been killed whilst running - it leaves a registry key that can be deleted to allow the install to run again:

HKEY_Local_Machine\Software\Cisco Systems\Locale Installer

Just delete the whole 'Locale Installer' key and re-run the setup.

Regards

Aaron

Please rate helpful posts

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
New Member

Re: unable to install Locale Installer 4.1(3)sr3a

Thanks Aaron, it really fix the problem !

Regards

Julien

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