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New Member

Unable to log agent in IPCC

IPCC fully configured stopped logging in the agents:(

09:17:16 11/01/2005 INFO FCCTI_1000 CRS patch for 3.5.2.x JTAPI VERSION: Cisco JTAPI Cisco JTAPI version 2.0(2.13) Release

09:17:18 11/01/2005 INFO PhoneDev PD2528 CTI Server Login: Open new session to CTI server confirmed

09:17:18 11/01/2005 INFO PhoneDev PD1233540 CTIServerLogin: Requesting Device Monitor

09:17:20 11/01/2005 INFO PhoneDev PD2576 CTIServerLogin: Device monitor confirmed

09:17:20 11/01/2005 INFO PhoneDev PD2626 ICDServerLogin: Trying to Create Session for ICDServerA[10.5.14.5]ICDPortA[42027]: Number of Tries [1]

09:17:20 11/01/2005 INFO PhoneDev PD2716 ICDServerLogin: Open new session to ICD Server confirmed

09:17:51 11/01/2005 INFO ASL10012 Timeout during set agent state call.

09:17:51 11/01/2005 MAJOR PhoneDev PD2066 AgentLogin: Agent state login request failed: Unable to log agent in

09:17:51 11/01/2005 INFO FCCTI_1000 splkJtapiobj:StopProvider: Remove provider observer.

09:17:51 11/01/2005 INFO FCCTI_1000 splkJtapiobj:StopProvider: Provider Shutdown.

09:17:56 11/01/2005 INFO PhoneDev PD1907 PhoneDevShutDown: CTI Shutdown

09:18:04 11/01/2005 INFO PhoneDev PD1907 PhoneDevShutDown: CTI Shutdown

09:18:04 11/01/2005 INFO FastCall FC0393 Releasing license...

09:18:04 11/01/2005 INFO FastCall FC0422 FastCall Shutting Down

09:18:04 11/01/2005 INFO PhoneDev PD1907 PhoneDevShutDown: CTI Shutdown

1 REPLY
New Member

Re: Unable to log agent in IPCC

System is online, CSQ is working, JTAPI also.

Supervisor can login.

Any ideas?

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