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New Member

Unable to record message

Hi,

I installed Unity 3.1.3(Demo version) integrated with call manager 3.1.2c.Installation went on smoothly.But when I try to leave a message Uniy interupts after about 5 sec with a message "Press 2 to send the message.. Press 3 to hear the message u have left.(when I press 3 I cannot hear the message I want to leave)....." .When I checked the voice mail in the other IP phone,there is no voice mail & no MWI.

I upgraded to 3.1.5 & problem is same.

Please help to solve this problem

Regds

Kiran

3 REPLIES
Cisco Employee

Re: Unable to record message

sounds like you might be experiencing a one way audio issue (i.e. you can hear Unity but Unity can't hear you). Check out this tech tip:

http://www.cisco.com/warp/customer/788/AVVID/1way_audio.html

New Member

Re: Unable to record message

Hi Lindborg,

I will try the first option(Pressing info button while recording..).But the unity,call manager & phones are in the same subnet & have same gateway.IP Phones are using DHCP & unity server is using static IP.There is no firewall,router or any other equipment in between.

Please suggest.

Regds

Kiran

Gold

Re: Unable to record message

Does Unity have 2 NICs in it? This will cause it too. If so you need to disable one of them.

Keith

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