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Unable to restart/reset phones from Admin web RISX errors...

Hi there

After changing the IP address on the publisher I am unable to restart/reset the phone from the Admin Web. What is more is that I can not configure new CfwdAll on the phones and I am unable to delete the CfwdAll on phones that already are forwarded.

The SQL subsrciptions are working ok.

I am getting some RISX errors in the Event logs which could be related to this.

The description for Event ID ( 1 ) in Source ( RISX ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. The following information is part of the event: SDIControlLayer::SDIControlLayer()-host name or ip = x.x.x.x,DBL [3.1(0.5145)]; DBLR [3.1(0.65005)].

Any Idea ?


Re: Unable to restart/reset phones from Admin web RISX errors...

Often times complex troubleshooting issues are best addressed in an interactive session with one of our trained technical assistance engineers. While other forum users may be able to help, it’s often difficult to do so for this type of issue.

To utilize the resources at our Technical Assistance Center, please visit and to open a case with one of our TAC engineers, visit

If anyone else in the forum has some advice, please reply to this thread.

Thank you for posting.

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