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New Member

Unable to transfer outside calls twice with CCME 4.0

Hello,

I have a 3825 with a CCME 4.0 and one E1. There is an IVR (from stonevoice) implemented.

When the operator receives the call, she is able to transfer the call to a internal extension (for example 230), but when the user (ext. 230) tries to transfer the call again to another internal extension (ext. 255), the outside caller is still listening the moh and the second destination extension (ext. 255) don't receives the call.

On the phone screen of the ext.230, remains the 2 calls on hold with a message like "transfer not valid or unable to transfer".

I have enabled the h450.2 and h450.3 services:

voice service voip

allow-connections h323 to h323

allow-connections h323 to sip

service script1 http://192.168.10.114/fw/Apps/IOSIVR/Server/TargetScript/script1.tcl

paramspace english index 1

param operator 99910

param msg_attesa_selection NONE

param alert_time 15

paramspace english language en

param msg_attesa_operator NONE

paramspace english location http://192.168.10.114/fw/Apps/IOSIVR/Server/AudioFiles/

param num_selection1 99906

param num_selection2 99907

param num_selection3 99908

param num_selection4 99909

param welcome_msg _menu_GC.au

param num_selection5 99910

paramspace english prefix en

service cua flash:app-b-acd-2.1.0.0.tcl

param queue-len 20

param aa-hunt1 99900

param queue-manager-debugs 1

param number-of-hunt-grps 2

param aa-hunt2 99901

!

service grupocastilla flash:app-b-acd-aa-2.1.0.0.tcl

paramspace english index 0

param drop-through-option 1

param second-greeting-time 30

param drop-through-prompt _dt_prompt.au

paramspace english language en

param max-time-vm-retry 2

param voice-mail 1991

param max-time-call-retry 700

param aa-pilot 99910

param number-of-hunt-grps 1

paramspace english location flash:

param handoff-string grupocastilla

param call-retry-timer 15

param service-name cua

dial-peer voice 104 voip

service grupocastilla

destination-pattern 99910

description queue loopback

session target ipv4:192.168.10.50

incoming called-number 99910

codec g711ulaw

telephony-service

load 7960-7940 P0030702T023

load 7914 S00104000100

load 7905 CP7905080001SCCP051117A

load 7920 cmterm_7920.4.0-02-00

load 7912 CP7912080001SCCP051117A

max-ephones 168

max-dn 500

ip source-address 192.168.100.1 port 2000

timeouts interdigit 5

system message CCME

cnf-file perphone

user-locale ES

network-locale ES

time-zone 26

time-format 24

date-format dd-mm-yy

voicemail 1999

max-conferences 24 gain -6

call-forward pattern .T

moh music-on-hold.au

web admin system name ird secret 5 $1$9raP$zImXvNHnQIUFoM.EfkeP31

time-webedit

transfer-system full-consult

transfer-pattern ...

transfer-pattern ....

transfer-pattern 1...

transfer-pattern 9...

transfer-pattern .T

after-hours block pattern 1 0906 7-24

after-hours block pattern 2 0905 7-24

after-hours block pattern 3 080 7-24

after-hours block pattern 4 000 7-24

create cnf-files version-stamp 7960 Sep 21 2006 18:07:37

ephone-hunt 1 longest-idle

pilot 99900

list 99980, 99981

timeout 14, 14

statistics collect

description Operator

5 REPLIES

Re: Unable to transfer outside calls twice with CCME 4.0

Can you test the following and tell us what happens ?

a. Call 230 from an internal extension, transfer to internal extension B, and then do a second transfer from B to C.

b. Call 230 from outside, transfer to internal extension B , and then do a second transfer from B to C.

c. Call the operator from inside, transfer to 230, and then do a second transfer from 230 to 255.

d. Call the operator from outside, transfer to 230, then transfer to 255. (We know this fails, so this is just FYI, no need to test this).

HTH

Sankar.

New Member

Re: Unable to transfer outside calls twice with CCME 4.0

I test all options, and a,c works, but not b and d. All incoming calls go through the operator or the "dial a extension" IVR option.

Re: Unable to transfer outside calls twice with CCME 4.0

You have H.450.2 enabled in telephony-service (transfer-system full-consult) but I rarely run that without the command to automatically detect H.450.2 in my voice services voip config. Try adding this just to see if makes a difference. Again this only provides the detection of H.450.2 capabilities of endpoints but it might me worth a shot.

voice service voip

supplementary-service h450.12

Please rate any helpful posts

Thanks

Fred

New Member

Re: Unable to transfer outside calls twice with CCME 4.0

I tried to enable de H450.12 but don't work. The only way that work is enabling the transfer-system local command.

I will leave this option enabled by the moment.

Thank you

New Member

Re: Unable to transfer outside calls twice with CCME 4.0

Finally, it works with full-consult enabled, I have had to add "no supplementary-service h450." in the dial-peer voip.

Thanks to all who have replyed.

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