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Unable to unforward phone using User Web Page

I have a situation, where a user will forward an extension directly to voicemail using the User Web Interface. However, she is unable to unforward the phone using the same interface, and we have to do in CM Admin. Any ideas???

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Re: Unable to unforward phone using User Web Page

Use the Call Forwarding Rule Tester to dig into what the issue is:

http://www.cisco.com/univercd/cc/td/doc/product/voice/assist/assist2/user_gd/pautool.htm#87913

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