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Here are some comments:
IPCC is combination of servers that does the job of routing, distributing, reporting and other related call center functions.
Call manager is like your good old Phone switch or PBX. ICM PG's are your ACD or call distributors and IP IVR or CVP is your IVR that has auto attendants, voice response etc you write the scripts in this so it will route calls, accepts user inputs so on. ICM is more advanced and is for enterprise.
IPCC express is all in one box solution combining ACD ad IVR functions, call routing, prompting, reporting, agents etc all in on place. Its usually for under 200 users. ICM or IPCC enterprise have separate boxes for each of the above and many are redundant.
ICM PG is the Peripheral Gateway for ICM or intelligent Contact Manager. PG is a physical server that handles all calls and communicates with devices like phones etc to direct calls to end point. ICM is a combination of admin workstation, PG's and few other components.
CVP is cisco Voice Portal its a vxml based IVR enables lot of flexibility with a buggy software(my opinion).
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...