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Unfied messaging problem

I am using unity 3.1.4 and some users are getting their voice mails in their inboxes and other are not. I would say out of 152 subscribers half have it and the other half do not. I looked on the subscriber properties and everything looks the same. Am I overlooking something?

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Cisco Employee

Re: Unfied messaging problem

Can you leave and retrive voice mails over the phone for those users that don't see them in their inboxes? If so, sounds like seperate mailboxes were made for these folks' voice mail - accidentally or otherwise.

If you can't leave/retrieve messages then we'll want to run it down by figuring out where the messages ARE going for these folks. You'd want to look for any messages going to the Unaddressed Messages distribution list and for any errors in the application event log...

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