Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Unified business attendant console (ARC Express?)

Does anyone have experience with the buissness attendant console? is there any reporting/call logging available using this product or do you require third party Call logging software to extract CDR?

Thanks

Stafford

2 REPLIES
Silver

Re: Unified business attendant console (ARC Express?)

The number of calls can be provided by running a traffic report on the Attendant console using the CAR tool.

New Member

Re: Unified business attendant console (ARC Express?)

Agreed - to clarify, Arc Express is a separate product made purely for the CallManager Express, whilst CUBAC is for the CallManager platform...

As the previous poster said, there is no specific reporting available with CUBAC - you would need to use the CDR's that are generated from the CCM.

If you did require more "Operator specific" reporting information, then you would be looking at Arc Enterprise, which can provide this functionality

Please let me know if you need any more information

Thanks

166
Views
0
Helpful
2
Replies
CreatePlease to create content