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Unified config, leaving Vmail when over Inbox quota?

What happens when someone leaves a voicemail for a Unity subscriber in Unified Messaging when they are over their inbox quota in Exchange (or Lotus)?

Will this still be delivered or will it "bounce"?

Cisco Employee

Re: Unified config, leaving Vmail when over Inbox quota?

It'll bounce. If it's a subscriber leaving the message it comes back to them. If it's an outside caller (i.e. an unidentified caller) it'll get bounced to the Unaddressed Messages distribution list (this is why you want an admin in that list to get these messages).

As a side note, you can configure Unity to check the inbox quota of a target subscriber before allowing unidentified callers to leave a message. There's a small delay while this happens (depending on the network/exchange responsiveness) so it's off by default. You can turn this on in the Advanced Settings Tool found in the Tools Depot on your desktop.


Re: Unified config, leaving Vmail when over Inbox quota?

You should enable both the "Full Mailbox Check Feature" and "Full Mailbox Check Prompt" to let the outside caller know that the mailbox is full and his message will not be delivered.