In the CUVA menu (Start -> CUVA or wherever you have it) there is the Cisco Unified Problem Reporting Tool, you can use it for troubleshooting.
The icon on the phone only means it's video enabled, not that it's connected to CUVA or that it will work fine.
HTH
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www.cisco.com/go/pdihelpdesk
HTH
java
if this helps, please rate