Hello<br>I am running Cisco CM 3.1 (2C) with Unity 220.127.116.11. I installed the system in the lab to test if CM 3.1 works with Unity 18.104.22.168. I used the TSP version 22.214.171.124 but it did not work, unity was trying to start but it never did. Hence I uninstalled it and installed 126.96.36.199, this time unity came up and I could dial the pilot number from the cisco phone to access the voice mail. There is one problem, when I hit the messages button or dial the voice mail pilot number, it sends me to the opening greeting rather than saying "please enter your password", yes I have the subscriber added with the same extension ID in unity but doesnt work. When i call that phone, and after four rings it goes to voice mail opening greeting rather than the subscribers mail box. Any ideas how to get this resolved. Thanks<br><br>
The version of TSP and CallManager that you are running is definitely not supported with Unity 2.4.5. You should upgrade to 2.4.6(161). I don't think this incompatibility will cause the problem you are seeing however. What type of integration do you have set on the key (dongle) and what is set in Unity? If these don't match Unity will cripple integration and you will always get the opening greeting. Make sure that the key does not say none.
Keith Chambers Unity Technical Lead Unified Voice Team, San Jose Cisco Systems
keith, the integration says, NONE when i check it under Key Dump. The system that is in working order says TAPI on it so I guess thats where the problem lies. How can I fix it? Do i have to reinstall TSP? Let me know. Thanks
If this only happens when the first port is busy (the call has to forward from one voice port to the next) you can create a call routing rule to send calls that forward from a voicemail port DN to the subscriber sign-in conversation.
A better solution would probably be to upgrade to later versions of Unity and TSP.
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.