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Unity 2.4.6 spike to 100%

I have Unity 2.4.6.135

Call manager 3.1(4b)

TSP - 7.0.2

For some apparent reasons Unity slowed down recently and I did a reboot. It was unable to reboot so I took the main power out. When Unity came up these three services took up all the CPU

Avcsmgr.exe

Avcsgateway.exe

Tapisrv

A safeboot did not resolve the issue. Unity went into starting state but never able to start. I could not stop any of the services. I did a quick capture of the event log.

13/08/03 10:02:38 AM TimeServ Information None 0 N/A MBC-VOICE Time set (offset < .5 second)

13/08/03 10:02:37 AM ESE97 Information General 100 N/A MBC-VOICE MSExchangeDS (261) The database engine 05.2653.0011 started.

13/08/03 10:02:37 AM MSExchangeSA Information General 1000 N/A MBC-VOICE Microsoft Exchange System Attendant is starting. Microsoft Exchange Server System Attendant, service startup complete, version 5.5 (build 2653.23).

13/08/03 10:02:33 AM Ci Success Audit CI Service 4097 N/A MBC-VOICE The CI service has successfully started.

13/08/03 10:02:32 AM MSDTC Information SVC 4097 N/A MBC-VOICE MS DTC has started.

13/08/03 10:02:31 AM MSDTC Information CM 4156 N/A MBC-VOICE String message: ProcID=0x72 Protocols On :21.

13/08/03 10:02:31 AM MSDTC Information CM 4156 N/A MBC-VOICE String message: ProcID=0x72 Protocols On :21.

13/08/03 9:59:34 AM MSExchangeES None General 1 N/A MBC-VOICE The Microsoft Exchange Event Service stopped successfully.

13/08/03 9:57:26 AM AvCsServices_MC Information Startup 1068 N/A MBC-VOICE Gateway service started.

13/08/03 9:57:25 AM AvCsServices_MC Information Shutdown 1071 N/A MBC-VOICE Gateway service stopped.

13/08/03 9:57:25 AM AvCsServices_MC Error Error 1076 N/A MBC-VOICE Gateway StopCs failed [0x80070005].

13/08/03 9:56:14 AM AvCsServices_MC Information Startup 1068 N/A MBC-VOICE Gateway service started.

13/08/03 9:56:09 AM AvCsServices_MC Information Shutdown 1071 N/A MBC-VOICE Gateway service stopped.

13/08/03 9:56:09 AM AvCsServices_MC Error Error 1076 N/A MBC-VOICE Gateway StopCs failed [0x80070005].

13/08/03 9:55:59 AM AvCsServices_MC Information Startup 1068 N/A MBC-VOICE Gateway service started.

13/08/03 9:55:57 AM AvCsServices_MC Information Shutdown 1071 N/A MBC-VOICE Gateway service stopped.

13/08/03 9:55:57 AM AvCsServices_MC Error Error 1076 N/A MBC-VOICE Gateway StopCs failed [0x80070005].

13/08/03 9:55:57 AM AvCsServices_MC Error Error 1086 N/A MBC-VOICE Gateway Run failed : [0x800706BF]

13/08/03 9:55:57 AM AvCsServices_MC Error Error 1087 N/A MBC-VOICE Gateway: Initialization of Doh security failed : [0x800706BF]

13/08/03 9:55:57 AM Doh_MC Error Error 32005 N/A MBC-VOICE Doh logon failed due to messaging component cocreation error: The remote procedure call failed and did not execute.

13/08/03 9:55:21 AM AvCsServices_MC Information Warning 1037 N/A MBC-VOICE Manager (AvCsMgr) ShutDown requested before system completely started.

13/08/03 9:55:21 AM AvCsServices_MC Information Shutdown 1036 N/A MBC-VOICE Manager (AvCsMgr) shutdown requested.

13/08/03 9:55:13 AM AvMalSvr Information None 0 N/A MBC-VOICE The description for Event ID ( 0 ) in Source ( AvMalSvr ) could not be found. It contains the following insertion string(s): Service stopped.

13/08/03 9:55:00 AM MSExchangeSA Information General 2042 N/A MBC-VOICE Unable to get the AppleTalk network address of the Microsoft Exchange Server computer.

13/08/03 9:53:35 AM AvCsServices_MC Information Init 1023 N/A MBC-VOICE AvCsMgr: Initializing component Miu

13/08/03 9:53:35 AM AvCsServices_MC Information Init 1024 N/A MBC-VOICE AvCsMgr: Component Text to Speech initialize succeeded.

13/08/03 9:53:35 AM AvTTS_MC Information Init 1004 N/A MBC-VOICE Component [TTS] initialize succeeded.

13/08/03 9:32:38 AM AvMiu_MC Error Error 527 N/A MBC-VOICE Component Miu: Thread 0x00000204 had a Failure on Port 10 in Method CAvIntegrations::UnregisterLine()

DESCRIPTION: Exception caught!.

CALL SEQUENCE:

[14:56:01:573 - 0x000002B5] SetMWI(DestAddress 3728 | Messages 1 | State ON)

[14:56:01:885 - 0x000002B5] LINE_REPLY(0x000059A6 | 0x00000000)

[14:56:01:885 - 0x000002B5] SetMWI(DestAddress 3728 | Messages 1 | State ON) - S_OK

[01:05:56:415 - 0x000002AF] SetMWI(DestAddress 3856 | Messages 0 | State OFF)

[01:05:57:696 - 0x000002AF] LINE_REPLY(0x00005B2F | 0x00000000)

[01:05:57:696 - 0x000002AF] SetMWI(DestAddress 3856 | Messages 0 | State OFF) - S_OK

[01:06:46:915 - 0x000002B5] SetMWI(DestAddress 3854 | Messages 0 | State OFF)

[01:06:47:258 - 0x000002B5] LINE_REPLY(0x00005B59 | 0x00000000)

[01:06:47:258 - 0x000002B5] SetMWI(DestAddress 3854 | Messages 0 | State OFF) - S_OK

[12:27:31:908 - 0x000002B0] SetMWI(DestAddress 3767 | Messages 1 | State ON)

[12:27:32:283 - 0x000002B0] LINE_REPLY(0x00005D3B | 0x00000000)

[12:27:32:283 - 0x000002B0] SetMWI(DestAddress 3767 | Messages 1 | State ON) - S_OK

[15:03:33:595 - 0x000002AF] SetMWI(DestAddress 3783 | Messages 0 | State OFF)

[15:03:33:798 - 0x000002AF] LINE_REPLY(0x00005E09 | 0x00000000)

[15:03:33:798 - 0x000002AF] SetMWI(DestAddress 3783 | Messages 0 | State OFF) - S_OK

[16:56:59:675 - 0x000002AF] SetMWI(DestAddress 3760 | Messages 1 | State ON)

[16:56:59:831 - 0x000002AF] LINE_REPLY(0x00005ED2 | 0x00000000)

[16:56:59:831 - 0x000002AF] SetMWI(DestAddress 3760 | Messages 1 | State ON) - S_OK

[16:58:21:706 - 0x000002B3] SetMWI(DestAddress 3746 | Messages 0 | State OFF)

[16:58:21:894 - 0x000002B3] LINE_REPLY(0x00005EDE | 0x00000000)

[16:58:21:894 - 0x000002B3] SetMWI(DestAddress 3746 | Messages 0 | State OFF) - S_OK

[01:03:09:830 - 0x000002B0] SetMWI(DestAddress 3820 | Messages 2 | State ON)

[01:03:10:345 - 0x000002B0] LINE_REPLY(0x00006010 | 0x00000000)

[01:03:10:345 - 0x000002B0] SetMWI(DestAddress 3820 | Messages 2 | State ON) - S_OK

[01:02:11:077 - 0x000002AF] SetMWI(DestAddress 3962 | Messages 0 | State OFF)

[01:02:11:686 - 0x000002AF] LINE_REPLY(0x00006064 | 0x00000000)

[01:02:11:686 - 0x000002AF] SetMWI(DestAddress 3962 | Messages 0 | State OFF) - S_OK

[01:02:21:170 - 0x000002B3] SetMWI(DestAddress 3986 | Messages 0 | State OFF)

[01:02:22:030 - 0x000002B3] LINE_REPLY(0x00006079 | 0x00000000)

[01:02:22:030 - 0x000002B3] SetMWI(DestAddress 3986 | Messages 0 | State OFF) - S_OK

[01:02:33:780 - 0x000002B3] SetMWI(DestAddress 3995 | Messages 0 | State OFF)

[01:02:34:139 - 0x000002B3] LINE_REPLY(0x00006092 | 0x00000000)

[01:02:34:139 - 0x000002B3] SetMWI(DestAddress 3995 | Messages 0 | State OFF) - S_OK

[01:04:39:202 - 0x000002B5] SetMWI(DestAddress 3973 | Messages 0 | State OFF)

[01:04:40:343 - 0x000002B5] LINE_REPLY(0x000060D5 | 0x00000000)

[01:04:40:343 - 0x000002B5] SetMWI(DestAddress 3973 | Messages 0 | State OFF) - S_OK

[12:34:43:869 - 0x000002AC] SetMWI(DestAddress 3722 | Messages 1 | State ON)

[12:34:44:229 - 0x000002AC] LINE_REPLY(0x00006690 | 0x00000000)

[12:34:44:229 - 0x000002AC] SetMWI(DestAddress 3722 | Messages 1 | State ON) - S_OK

[01:02:32:459 - 0x000002B3] SetMWI(DestAddress 3719 | Messages 0 | State OFF)

[01:02:33:646 - 0x000002B3] LINE_REPLY(0x00006C15 | 0x00000000)

[01:02:33:646 - 0x000002B3] SetMWI(DestAddress 3719 | Messages 0 | State OFF) - S_OK

[14:13:20:452 - 0x000002B3] SetMWI(DestAddress 3731 | Messages 1 | State ON)

[14:13:20:608 - 0x000002B3] LINE_REPLY(0x00006E68 | 0x00000000)

[14:13:20:608 - 0x000002B3] SetMWI(DestAddress 3731 | Messages 1 | State ON) - S_OK

[01:02:14:075 - 0x000002B0] SetMWI(DestAddress 3742 | Messages 0 | State OFF)

[01:02:14:638 - 0x000002B0] LINE_REPLY(0x000074DE | 0x00000000)

[01:02:14:638 - 0x000002B0] SetMWI(DestAddress 3742 | Messages 0 | State OFF) - S_OK

[01:02:31:075 - 0x000002B3] SetMWI(DestAddress 3843 | Messages 0 | State OFF)

[01:02:32:981 - 0x000002B3] LINE_REPLY(0x00007515 | 0x00000000)

[01:02:32:981 - 0x000002B3] SetMWI(DestAddress 3843 | Messages 0 | State OFF) - S_OK

[01:06:39:001 - 0x000002B6] SetMWI(DestAddress 3730 | Messages 0 | State OFF)

[01:06:39:580 - 0x000002B6] LINE_REPLY(0x0000758D | 0x00000000)

[01:06:39:580 - 0x000002B6] SetMWI(DestAddress 3730 | Messages 0 | State OFF) - S_OK

[01:07:03:439 - 0x000002AC] SetMWI(DestAddress 3765 | Messages 0 | State OFF)

[01:07:03:642 - 0x000002AC] LINE_REPLY(0x000075BC | 0x00000000)

[01:07:03:642 - 0x000002AC] SetMWI(DestAddress 3765 | Messages 0 | State OFF) - S_OK

[12:51:40:593 - 0x000002AC] SetMWI(DestAddress 3713 | Messages 1 | State ON)

[12:51:40:765 - 0x000002AC] LINE_REPLY(0x000077A2 | 0x00000000)

[12:51:40:765 - 0x000002AC] SetMWI(DestAddress 3713 | Messages 1 | State ON) - S_OK

[12:59:42:640 - 0x000002AC] SetMWI(DestAddress 3764 | Messages 1 | State ON)

[12:59:42:984 - 0x000002AC] LINE_REPLY(0x000077B8 | 0x00000000)

[12:59:42:984 - 0x000002AC] SetMWI(DestAddress 3764 | Messages 1 | State ON) - S_OK

[12:59:48:578 - 0x000002AC] SetMWI(DestAddress 3764 | Messages 0 | State OFF)

[12:59:48:781 - 0x000002AC] LINE_REPLY(0x000077B9 | 0x00000000)

[12:59:48:781 - 0x000002AC] SetMWI(DestAddress 3764 | Messages 0 | State OFF) - S_OK

[01:02:37:696 - 0x000002B3] SetMWI(DestAddress 3864 | Messages 0 | State OFF)

[01:02:38:493 - 0x000002B3] LINE_REPLY(0x00007A07 | 0x00000000)

[01:02:38:493 - 0x000002B3] SetMWI(DestAddress 3864 | Messages 0 | State OFF) - S_OK

[01:02:51:508 - 0x000002B3] SetMWI(DestAddress 3876 | Messages 26 | State ON)

[01:02:51:696 - 0x000002B3] LINE_REPLY(0x00007A2B | 0x00000000)

[01:02:51:696 - 0x000002B3] SetMWI(DestAddress 3876 | Messages 26 | State ON) - S_OK

[01:03:00:915 - 0x000002B0] SetMWI(DestAddress 3897 | Messages 0 | State OFF)

[01:03:01:258 - 0x000002B0] LINE_REPLY(0x00007A48 | 0x00000000)

[01:03:01:274 - 0x000002B0] SetMWI(DestAddress 3897 | Messages 0 | State OFF) - S_OK

[01:03:03:962 - 0x000002B0] SetMWI(DestAddress 3001 | Messages 0 | State OFF)

[01:03:04:290 - 0x000002B0] LINE_REPLY(0x00007A4C | 0x00000000)

[01:03:04:290 - 0x000002B0] SetMWI(DestAddress 3001 | Messages 0 | State OFF) - S_OK

1 REPLY
Silver

Re: Unity 2.4.6 spike to 100%

1) The first error that occurred on 13/08/03 9:32:38 AM (AvMiu_MC Error Error 527) on port#10, event id 527 might have caused all the problem. Check this in formation from www.ciscounitysupport.com

ID: 527

Source: CiscoUnity_Miu

Message: Cisco Unity's telephony component has encountered a serious error.%n%nEXPLANATION:%nA serious failure has occurred on port %1 while initializing the telephony component. This is a critical failure and will prevent Cisco Unity from running correctly. Depending upon the exact failure, some or all ports will be out of service. Make sure that all TSPs are correctly installed and configured. Also, make sure that there are reliable connections to appropriately configured switches, such as Cisco CallManager and/or circuit-switched PBXs.

2) Are you running appletalk on exchange, or have uninstalled it, as I see some errors related to appletalk. You may also check this link. It says if appletalk is installed and then uninstalled from exchange server, there could be problems with MWI. You will have to delete some registry entries from exchange.

http://www.cisco.com/en/US/partner/products/sw/voicesw/ps2237/products_tech_note09186a0080094a81.shtml

3) Also, you may verify the Unity service account.

Thanks!

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