Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

Unity (246.135)and Call Manager Upgrade(3.1)

We attempted to upgrade our system to 3.1.1 call manager and Unity to 246.135 w/tsp 3.0.0.7 and we were having issues with our call routing. It seemed the all calls coming into the pilot point on call manager are now looking like direct calls. Which causes unity to transfer the messages into the generic greeting and not to the proper greeting. The work around we recieved from tac was to set up a cti port in front of our pilot point which would then send it as a forwarded call to unity. This makes it difficult of turning on call forwarding for our main lines at night. Is there something we missed? I guess what I am asking is how do we set this up so Unity sees the calls as forwarded calls and not direct calls on the new code?<br><br>

1 REPLY
Anonymous
N/A

Re: Unity (246.135)and Call Manager Upgrade(3.1)

This is fixed in 3.0.2

88
Views
0
Helpful
1
Replies