We attempted to upgrade our system to 3.1.1 call manager and Unity to 246.135 w/tsp 22.214.171.124 and we were having issues with our call routing. It seemed the all calls coming into the pilot point on call manager are now looking like direct calls. Which causes unity to transfer the messages into the generic greeting and not to the proper greeting. The work around we recieved from tac was to set up a cti port in front of our pilot point which would then send it as a forwarded call to unity. This makes it difficult of turning on call forwarding for our main lines at night. Is there something we missed? I guess what I am asking is how do we set this up so Unity sees the calls as forwarded calls and not direct calls on the new code?<br><br>
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...