Unity 3.1(2b) plays busy to all ports

[admin_2]

At around 12:32pm, all callers coming into a 24 port unity server heard a slow busy tone, and then after staying on the line long enough, they heard a fast busy signal and were disconnected. At around 12:50pm, the server was rebooted, and is now playing greetings and functioning properly.<br><br>Although remotely possible, no known changes were made that would have caused this to happen.<br><br>The server was under heavy load at the time: more than 90% of the 24 ports were in use.<br><br>The hunt group in CCM is configured to forward the last port back to the first port. Could this have caused some sort of loop if all the ports were filled up?<br><br>Just to be on the safe side, I removed the forward busy/ forward na on the last voice mail port so that if all of the ports are filled, the next callers will hear busy tone.<br><br>In the app event log on the unity server, an event 525 AvMiu_MC error displayed repeatedly.<br><br>Any ideas as to what could have caused this to happen/and or what info can I gather now or in the future to further troubleshoot this problem.<br><br>The content of the error is as follows:<br><br>Component Miu: Thread 0x00001154 had a Failure on Port 5 in Method CAvMiuLine::Transfer(eMIU_XFER_RELEASE)<br>DESCRIPTION: Timed-out waiting for LINECALLSTATE_IDLE after lineBlindTransfer.<br>DETAILS: <br>HCALL: 0x00010957<br>CallState: LINECALLSTATE_CONNECTED<br>DestAddress: 7100,,.<br>CALLINFO: <br>CallerID: 2277<br>CalledID: 8100<br>RedirectingID: Unknown<br>Origin: Internal<br>Reason: Direct<br>Trunk: 0.<br>CALL SEQUENCE:<br>[12:46:39:570 - 0x00001154] WavSetVolume(0x0A1808C4 | 50) - 0x00000000<br>[12:46:39:570 - 0x00001154] WavSetSpeed(0x0A1808C4 | 100) - 0x00000000<br>[12:46:39:570 - 0x00001154] WavPlay(0x0A1808C4) - 0x00000000<br>[12:46:41:476 - 0x00000DE8] SetEvent(WavStopped)<br>[12:46:41:476 - 0x00001154] WaitFor(StopEvents) - WavStopped<br>[12:46:41:476 - 0x00001154] WavGetLength(0x0A1808C4) - 1920<br>[12:46:41:492 - 0x00001154] WavClose(0x0A1808C4) - 0x00000000<br>[12:46:41:492 - 0x00001154] Play(Item 1 of 1 | WaveFile C:\CommServer\localize\Prompts\ENU\AvPHGreet\AvPHGreetENU005.wav) - 0 to 1920<br>[12:46:41:492 - 0x00001154] Play(1 Item | PlayLength 1920) - S_OK<br>[12:46:41:492 - 0x00001154] Transfer(RELEASE to 7100,,) entered<br>[12:46:41:492 - 0x00001154] lineBlindTransfer(0x00010957 | 7100,,) - 0x0001068E<br>[12:47:11:492 - 0x00001154] WaitFor(0x0001068E | IDLE) - Timeout<br>[12:47:11:523 - 0x00001154] Transfer(RELEASE to 7100,,) - E_MIU_TIMEOUT<br>[12:47:11:523 - 0x00001154] TransferComplete(REJECTED) entered<br>[12:47:11:523 - 0x00001154] TransferComplete(REJECTED) - S_OK<br>[12:47:11:523 - 0x00001154] Answer() entered<br>[12:47:11:523 - 0x00001154] Answer() - S_MIU_CONNECTED<br>[12:47:11:789 - 0x00001154] Answer() entered<br>[12:47:11:789 - 0x00001154] Answer() - S_MIU_CONNECTED<br>[12:47:11:992 - 0x00001154] Play() entered<br>[12:47:11:992 - 0x00001154] WavOpen(0x18D0A268) - 0x0A1B08CC<br>[12:47:11:992 - 0x00001154] WavGetLength(0x0A1B08CC) - 34340<br>[12:47:11:992 - 0x00001154] WavClose(0x0A1B08CC) - 0x00000000<br>[12:47:11:992 - 0x00001154] WavOpen(0x18D0A268) - 0x0A1B08CC<br>[12:47:11:992 - 0x00001154] WavSetChunks(0x0A1B08CC) - 0x00000000<br>[12:47:11:992 - 0x00001154] WavSetPosition(0x0A1B08CC | 0) - 0<br>[12:47:11:992 - 0x00001154] WavSetVolume(0x0A1B08CC | 50) - 0x00000000<br>[12:47:11:992 - 0x00001154] WavSetSpeed(0x0A1B08CC | 100) - 0x00000000<br>[12:47:11:992 - 0x00001154] WavPlay(0x0A1B08CC) - 0x00000000<br>[12:47:46:305 - 0x00000DE8] SetEvent(WavStopped)<br>[12:47:46:305 - 0x00001154] WaitFor(StopEvents) - WavStopped<br>[12:47:46:305 - 0x00001154] WavGetLength(0x0A1B08CC) - 34340<br>[12:47:46:305 - 0x00001154] WavClose(0x0A1B08CC) - 0x00000000<br>[12:47:46:305 - 0x00001154] Play(Item 1 of 1 | IStream 0x18D0A268) - 0 to 34340<br>[12:47:46:305 - 0x00001154] Play(1 Item | PlayLength 34340) - S_OK<br>[12:47:46:305 - 0x00001154] GatherDigits(GATHER) entered<br>[12:47:46:305 - 0x00001154] WaitFor(Digit) - Timeout<br>[12:47:46:305 - 0x00001154] GatherDigits(GATHER - <NONE>) - S_MIU_TERM_TIMEOUT<br>[12:47:46:352 - 0x00001154] Answer() entered<br>[12:47:46:352 - 0x00001154] Answer() - S_MIU_CONNECTED<br>[12:47:46:367 - 0x00001154] Play() entered<br>[12:47:46:367 - 0x00001154] WavOpen(C:\CommServer\localize\Prompts\ENU\AvPHGreet\AvPHGreetENU005.wav) - 0x0A1B08CC<br>[12:47:46:367 - 0x00001154] WavGetLength(0x0A1B08CC) - 1920<br>[12:47:46:367 - 0x00001154] WavClose(0x0A1B08CC) - 0x00000000<br>[12:47:46:367 - 0x00001154] WavOpen(C:\CommServer\localize\Prompts\ENU\AvPHGreet\AvPHGreetENU005.wav) - 0x0A1B08CC<br>[12:47:46:367 - 0x00001154] WavSetChunks(0x0A1B08CC) - 0x00000000<br>[12:47:46:367 - 0x00001154] WavSetPosition(0x0A1B08CC | 0) - 0<br>[12:47:46:367 - 0x00001154] WavSetVolume(0x0A1B08CC | 50) - 0x00000000<br>[12:47:46:367 - 0x00001154] WavSetSpeed(0x0A1B08CC | 100) - 0x00000000<br>[12:47:46:367 - 0x00001154] WavPlay(0x0A1B08CC) - 0x00000000<br>[12:47:48:274 - 0x00000DE8] SetEvent(WavStopped)<br>[12:47:48:274 - 0x00001154] WaitFor(StopEvents) - WavStopped<br>[12:47:48:274 - 0x00001154] WavGetLength(0x0A1B08CC) - 1920<br>[12:47:48:274 - 0x00001154] WavClose(0x0A1B08CC) - 0x00000000<br>[12:47:48:274 - 0x00001154] Play(Item 1 of 1 | WaveFile C:\CommServer\localize\Prompts\ENU\AvPHGreet\AvPHGreetENU005.wav) - 0 to 1920<br>[12:47:48:274 - 0x00001154] Play(1 Item | PlayLength 1920) - S_OK<br>[12:47:48:274 - 0x00001154] Transfer(RELEASE to 7100,,) entered<br>[12:47:48:274 - 0x00001154] lineBlindTransfer(0x00010957 | 7100,,) - 0x00010BDD<br>[12:48:18:274 - 0x00001154] WaitFor(0x00010BDD | IDLE) - Timeout<br>[12:48:18:305 - 0x00001154] Transfer(RELEASE to 7100,,) - E_MIU_TIMEOUT<br>[12:48:18:305 - 0x00001154] TransferComplete(REJECTED) entered<br>[12:48:18:305 - 0x00001154] TransferComplete(REJECTED) - S_OK<br>[12:48:18:305 - 0x00001154] Answer() entered<br>[12:48:18:305 - 0x00001154] Answer() - S_MIU_CONNECTED<br>[12:48:18:508 - 0x00001154] Answer() entered<br>[12:48:18:508 - 0x00001154] Answer() - S_MIU_CONNECTED<br>[12:48:18:727 - 0x00001154] Play() entered<br>[12:48:18:727 - 0x00001154] WavOpen(0x18C83148) - 0x0A1D008C<br>[12:48:18:727 - 0x00001154] WavGetLength(0x0A1D008C) - 34340<br>[12:48:18:727 - 0x00001154] WavClose(0x0A1D008C) - 0x00000000<br>[12:48:18:727 - 0x00001154] WavOpen(0x18C83148) - 0x0A1D008C<br>[12:48:18:727 - 0x00001154] WavSetChunks(0x0A1D008C) - 0x00000000<br>[12:48:18:727 - 0x00001154] WavSetPosition(0x0A1D008C | 0) - 0<br>[12:48:18:727 - 0x00001154] WavSetVolume(0x0A1D008C | 50) - 0x00000000<br>[12:48:18:727 - 0x00001154] WavSetSpeed(0x0A1D008C | 100) - 0x00000000<br>[12:48:18:727 - 0x00001154] WavPlay(0x0A1D008C) - 0x00000000<br>[12:48:53:055 - 0x00000DE8] SetEvent(WavStopped)<br>[12:48:53:055 - 0x00001154] WaitFor(StopEvents) - WavStopped<br>[12:48:53:055 - 0x00001154] WavGetLength(0x0A1D008C) - 34340<br>[12:48:53:055 - 0x00001154] WavClose(0x0A1D008C) - 0x00000000<br>[12:48:53:055 - 0x00001154] Play(Item 1 of 1 | IStream 0x18C83148) - 0 to 34340<br>[12:48:53:055 - 0x00001154] Play(1 Item | PlayLength 34340) - S_OK<br>[12:48:53:055 - 0x00001154] GatherDigits(GATHER) entered<br>[12:48:53:055 - 0x00001154] WaitFor(Digit) - Timeout<br>[12:48:53:055 - 0x00001154] GatherDigits(GATHER - <NONE>) - S_MIU_TERM_TIMEOUT<br>[12:48:53:212 - 0x00001154] Answer() entered<br>[12:48:53:212 - 0x00001154] Answer() - S_MIU_CONNECTED<br>[12:48:53:227 - 0x00001154] Play() entered<br>[12:48:53:227 - 0x00001154] WavOpen(C:\CommServer\localize\Prompts\ENU\AvPHGreet\AvPHGreetENU005.wav) - 0x0A1D008C<br>[12:48:53:227 - 0x00001154] WavGetLength(0x0A1D008C) - 1920<br>[12:48:53:227 - 0x00001154] WavClose(0x0A1D008C) - 0x00000000<br>[12:48:53:227 - 0x00001154] WavOpen(C:\CommServer\localize\Prompts\ENU\AvPHGreet\AvPHGreetENU005.wav) - 0x0A1D008C<br>[12:48:53:227 - 0x00001154] WavSetChunks(0x0A1D008C) - 0x00000000<br>[12:48:53:227 - 0x00001154] WavSetPosition(0x0A1D008C | 0) - 0<br>[12:48:53:227 - 0x00001154] WavSetVolume(0x0A1D008C | 50) - 0x00000000<br>[12:48:53:227 - 0x00001154] WavSetSpeed(0x0A1D008C | 100) - 0x00000000<br>[12:48:53:227 - 0x00001154] WavPlay(0x0A1D008C) - 0x00000000<br>[12:48:55:165 - 0x00000DE8] SetEvent(WavStopped)<br>[12:48:55:165 - 0x00001154] WaitFor(StopEvents) - WavStopped<br>[12:48:55:165 - 0x00001154] WavGetLength(0x0A1D008C) - 1920<br>[12:48:55:227 - 0x00001154] WavClose(0x0A1D008C) - 0x00000000<br>[12:48:55:227 - 0x00001154] Play(Item 1 of 1 | WaveFile C:\CommServer\localize\Prompts\ENU\AvPHGreet\AvPHGreetENU005.wav) - 0 to 1920<br>[12:48:55:430 - 0x00001154] Play(1 Item | PlayLength 1920) - S_OK<br>[12:48:55:430 - 0x00001154] Transfer(RELEASE to 7100,,) entered<br>[12:48:55:430 - 0x00001154] lineBlindTransfer(0x00010957 | 7100,,) - 0x00010402<br>[12:49:25:431 - 0x00001154] WaitFor(0x00010402 | IDLE) - Timeout<br>[12:49:25:446 - 0x00001154] Transfer(RELEASE to 7100,,) - E_MIU_TIMEOUT<br>[12:49:25:446 - 0x00001154] TransferComplete(REJECTED) entered<br>[12:49:25:446 - 0x00001154] TransferComplete(REJECTED) - S_OK<br>[12:49:25:462 - 0x00001154] Answer() entered<br>[12:49:25:462 - 0x00001154] Answer() - S_MIU_CONNECTED<br>[12:49:25:681 - 0x00001154] Answer() entered<br>[12:49:25:681 - 0x00001154] Answer() - S_MIU_CONNECTED<br>[12:49:25:884 - 0x00001154] Play() entered<br>[12:49:25:884 - 0x00001154] WavOpen(0x18CAB6A0) - 0x0A180304<br>[12:49:25:884 - 0x00001154] WavGetLength(0x0A180304) - 34340<br>[12:49:25:884 - 0x00001154] WavClose(0x0A180304) - 0x00000000<br>[12:49:25:884 - 0x00001154] WavOpen(0x18CAB6A0) - 0x0A180304<br>[12:49:25:884 - 0x00001154] WavSetChunks(0x0A180304) - 0x00000000<br>[12:49:25:884 - 0x00001154] WavSetPosition(0x0A180304 | 0) - 0<br>[12:49:25:884 - 0x00001154] WavSetVolume(0x0A180304 | 50) - 0x00000000<br>[12:49:25:884 - 0x00001154] WavSetSpeed(0x0A180304 | 100) - 0x00000000<br>[12:49:25:884 - 0x00001154] WavPlay(0x0A180304) - 0x00000000<br>[12:50:00:212 - 0x00000DE8] SetEvent(WavStopped)<br>[12:50:00:212 - 0x00001154] WaitFor(StopEvents) - WavStopped<br>[12:50:00:212 - 0x00001154] WavGetLength(0x0A180304) - 34340<br>[12:50:00:212 - 0x00001154] WavClose(0x0A180304) - 0x00000000<br>[12:50:00:212 - 0x00001154] Play(Item 1 of 1 | IStream 0x18CAB6A0) - 0 to 34340<br>[12:50:00:212 - 0x00001154] Play(1 Item | PlayLength 34340) - S_OK<br>[12:50:00:212 - 0x00001154] GatherDigits(GATHER) entered<br>[12:50:00:212 - 0x00001154] WaitFor(Digit) - Timeout<br>[12:50:00:212 - 0x00001154] GatherDigits(GATHER - <NONE>) - S_MIU_TERM_TIMEOUT<br>[12:50:00:274 - 0x00001154] Answer() entered<br>[12:50:00:274 - 0x00001154] Answer() - S_MIU_CONNECTED<br>[12:50:00:274 - 0x00001154] Play() entered<br>[12:50:00:274 - 0x00001154] WavOpen(C:\CommServer\localize\Prompts\ENU\AvPHGreet\AvPHGreetENU005.wav) - 0x0A180304<br>[12:50:00:274 - 0x00001154] WavGetLength(0x0A180304) - 1920<br>[12:50:00:274 - 0x00001154] WavClose(0x0A180304) - 0x00000000<br>[12:50:00:274 - 0x00001154] WavOpen(C:\CommServer\localize\Prompts\ENU\AvPHGreet\AvPHGreetENU005.wav) - 0x0A180304<br>[12:50:00:274 - 0x00001154] WavSetChunks(0x0A180304) - 0x00000000<br>[12:50:00:274 - 0x00001154] WavSetPosition(0x0A180304 | 0) - 0<br>[12:50:00:274 - 0x00001154] WavSetVolume(0x0A180304 | 50) - 0x00000000<br>[12:50:00:274 - 0x00001154] WavSetSpeed(0x0A180304 | 100) - 0x00000000<br>[12:50:00:274 - 0x00001154] WavPlay(0x0A180304) - 0x00000000<br>[12:50:02:181 - 0x00000DE8] SetEvent(WavStopped)<br>[12:50:02:181 - 0x00001154] WaitFor(StopEvents) - WavStopped<br>[12:50:02:181 - 0x00001154] WavGetLength(0x0A180304) - 1920<br>[12:50:02:181 - 0x00001154] WavClose(0x0A180304) - 0x00000000<br>[12:50:02:181 - 0x00001154] Play(Item 1 of 1 | WaveFile C:\CommServer\localize\Prompts\ENU\AvPHGreet\AvPHGreetENU005.wav) - 0 to 1920<br>[12:50:02:181 - 0x00001154] Play(1 Item | PlayLength 1920) - S_OK<br>[12:50:02:181 - 0x00001154] Transfer(RELEASE to 7100,,) entered<br>[12:50:02:181 - 0x00001154] lineBlindTransfer(0x00010957 | 7100,,) - 0x00010562<br>[12:50:32:181 - 0x00001154] WaitFor(0x00010562 | IDLE) - Timeout<br>[12:50:32:212 - 0x00001154] Transfer(RELEASE to 7100,,) - E_MIU_TIMEOUT<br>[12:50:32:212 - 0x00001154] TransferComplete(REJECTED) entered<br>[12:50:32:212 - 0x00001154] TransferComplete(REJECTED) - S_OK<br>[12:50:32:212 - 0x00001154] Answer() entered<br>[12:50:32:212 - 0x00001154] Answer() - S_MIU_CONNECTED<br>[12:50:32:431 - 0x00001154] Answer() entered<br>[12:50:32:431 - 0x00001154] Answer() - S_MIU_CONNECTED<br>[12:50:32:634 - 0x00001154] Play() entered<br>[12:50:32:634 - 0x00001154] WavOpen(0x18CA5FB8) - 0x0A1C067C<br>[12:50:32:634 - 0x00001154] WavGetLength(0x0A1C067C) - 34340<br>[12:50:32:634 - 0x00001154] WavClose(0x0A1C067C) - 0x00000000<br>[12:50:32:634 - 0x00001154] WavOpen(0x18CA5FB8) - 0x0A1C067C<br>[12:50:32:634 - 0x00001154] WavSetChunks(0x0A1C067C) - 0x00000000<br>[12:50:32:634 - 0x00001154] WavSetPosition(0x0A1C067C | 0) - 0<br>[12:50:32:634 - 0x00001154] WavSetVolume(0x0A1C067C | 50) - 0x00000000<br>[12:50:32:634 - 0x00001154] WavSetSpeed(0x0A1C067C | 100) - 0x00000000<br>[12:50:32:650 - 0x00001154] WavPlay(0x0A1C067C) - 0x00000000<br>[12:51:06:962 - 0x00000DE8] SetEvent(WavStopped)<br>[12:51:06:962 - 0x00001154] WaitFor(StopEvents) - WavStopped<br>[12:51:06:962 - 0x00001154] WavGetLength(0x0A1C067C) - 34340<br>[12:51:06:962 - 0x00001154] WavClose(0x0A1C067C) - 0x00000000<br>[12:51:06:962 - 0x00001154] Play(Item 1 of 1 | IStream 0x18CA5FB8) - 0 to 34340<br>[12:51:06:962 - 0x00001154] Play(1 Item | PlayLength 34340) - S_OK<br>[12:51:06:962 - 0x00001154] GatherDigits(GATHER) entered<br>[12:51:06:962 - 0x00001154] WaitFor(Digit) - Timeout<br>[12:51:06:962 - 0x00001154] GatherDigits(GATHER - <NONE>) - S_MIU_TERM_TIMEOUT<br>[12:51:07:025 - 0x00001154] Answer() entered<br>[12:51:07:025 - 0x00001154] Answer() - S_MIU_CONNECTED<br>[12:51:07:041 - 0x00001154] Play() entered<br>[12:51:07:041 - 0x00001154] WavOpen(C:\CommServer\localize\Prompts\ENU\AvPHGreet\AvPHGreetENU005.wav) - 0x0A1C067C<br>[12:51:07:041 - 0x00001154] WavGetLength(0x0A1C067C) - 1920<br>[12:51:07:041 - 0x00001154] WavClose(0x0A1C067C) - 0x00000000<br>[12:51:07:041 - 0x00001154] WavOpen(C:\CommServer\localize\Prompts\ENU\AvPHGreet\AvPHGreetENU005.wav) - 0x0A1C067C<br>[12:51:07:041 - 0x00001154] WavSetChunks(0x0A1C067C) - 0x00000000<br>[12:51:07:041 - 0x00001154] WavSetPosition(0x0A1C067C | 0) - 0<br>[12:51:07:041 - 0x00001154] WavSetVolume(0x0A1C067C | 50) - 0x00000000<br>[12:51:07:041 - 0x00001154] WavSetSpeed(0x0A1C067C | 100) - 0x00000000<br>[12:51:07:041 - 0x00001154] WavPlay(0x0A1C067C) - 0x00000000<br>[12:51:08:947 - 0x00000DE8] SetEvent(WavStopped)<br>[12:51:08:947 - 0x00001154] WaitFor(StopEvents) - WavStopped<br>[12:51:08:947 - 0x00001154] WavGetLength(0x0A1C067C) - 1920<br>[12:51:08:947 - 0x00001154] WavClose(0x0A1C067C) - 0x00000000<br>[12:51:08:947 - 0x00001154] Play(Item 1 of 1 | WaveFile C:\CommServer\localize\Prompts\ENU\AvPHGreet\AvPHGreetENU005.wav) - 0 to 1920<br>[12:51:08:947 - 0x00001154] Play(1 Item | PlayLength 1920) - S_OK<br>[12:51:08:947 - 0x00001154] Transfer(RELEASE to 7100,,) entered<br>[12:51:08:947 - 0x00001154] lineBlindTransfer(0x00010957 | 7100,,) - 0x00010EBB<br>[12:51:38:963 - 0x00001154] WaitFor(0x00010EBB | IDLE) - Timeout. <br><br><br>

[kechambe]

This looks like CSCdw93572:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity31/rel_note/cu313rn.htm#xtocid81

This is fixed in TSP 6.0(2) which is not released yet.

Keith


Keith Chambers
Unity Technical Lead
Unified Voice Team, San Jose
Cisco Systems