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New Member

Unity 3.1.3 Directory Handler

We are having a problem with one user in the directory handler that always when selected goes to the same wrong subscriber. I've tried changing the format from spell the first name, tried spelling the last name. I even set it so a caller would have to dial the extension after they spelled the users name, and it still goes to the wrong subscriber, and its always the same wrong extension. If you just pick up the phone and dial the user's extension it works correctly. Any ideas?

Thanks

2 REPLIES
Cisco Employee

Re: Unity 3.1.3 Directory Handler

Can you try to remove the user and see if it still matches that wrong extension and then try to add the user back and test it again.

New Member

Re: Unity 3.1.3 Directory Handler

OK, its working now. I didn't remove the user, but I temporarily changed his extension saved it, and changed it back to what it should be and now when you select him in the directory handler it goes to his correct extension.

Thanks for your help

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