Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Community Member

Unity 3.1(5) Administrator Web Login Authentication problem

Customer has Unity UM with Exchange 2k cluster with multiple message stores in a front-end/back-end server configuration. They are running into some problems where they have made software upgrades to the message stores and then when they try to log into the Web interface remotely as the administrator, they are getting Authentication failure messages. Customer can go to the console of the Unity server and login locally without any problem.

It has the appearance that there is some type of handshaking that is getting dropped if one of the message stores goes off line. Customer has gotten this to work again by going into the Unity server and stopping the Net Login and Web Publishing services and then starting them again.

Anyone else see this problem or have some suggestions as to where to look?

Thanks.

1 REPLY
Gold

Re: Unity 3.1(5) Administrator Web Login Authentication problem

I'm not totally clear on the cause. Is the Exchange Virtual Server resource offline altogether or does this just happen after it is moved from one node to another? How many nodes are there and how many Exchange Virtual Server resources?

If you can let me know and I will set this up the in the lab and give it a try.

Thanks,

Keith

91
Views
0
Helpful
1
Replies
CreatePlease to create content