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Unity 3.1.5 and Avaya Definity GX via PBXLink (analog MWI)

vwong
Level 1
Level 1

seeking help with integrating Avaya with Unity, single integration, VMO only. No matter what I do, Unity does not make any attempt to dial-out MWI indicators (via statusmonitor). So phones never have their message waiting indicator lights lit. Everything else works perfectly.

I already verified the configuration with cisco (D693222) and they are currently escalating it to the developers.

I have the following configuration

- Unity 3.1.5

- Exchange 2000 on same box

- PBXLink

- 2 Dialogic 120 cards (24 port total)

- serial (analog MWI) integration

- last 4 ports set for MWI only

I already verified the following

- put a phone on the actual line to make the outbound call to manually toggle the lights and it works fine

- i only have 3 test phones so capacity is not an issue.

Ideas? thanks.

15 Replies 15

Thanks for the info regarding this problem. Checked out the system with

CSCdx12829 in mind. Changed the port memory setting on Unity 4 and all now working O.K.

Thanks once again for your assistance.

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