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New Member

Unity 3.1.5 exch 2k user does not get personal greeting

When calling to unity from # matching user extension or alt extension, user does not get personalized greeting. When monitoring call viewer- calling party is correctly identified as number matching extension or alt extension. Anyone have any ideas?

thanks

2 REPLIES
Cisco Employee

Re: Unity 3.1.5 exch 2k user does not get personal greeting

So do you get the opening greeting then? If you're calling _from_ that extension you should get the subscriber sign in conversation, not the personalized greeting (unless I'm not understanding your scenario).

Have you guys created or modified and of the default routing rules in the system?

New Member

Re: Unity 3.1.5 exch 2k user does not get personal greeting

nope- have not modified the routing- am calling from number i am calling in unity-

figured it out.. was a forwarded call. unity was looking up the forwarded caller id to see if it was a unity subsciber. was not so was playing default greeting.

thanks anyway-

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