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Unity 3.1.5 hangs during setup "choose message store"

During 3.1.5 setup, (configuration setup) you are asked to choose if your message store is exch 2k or 5.5. Choosing exch2k shows the busy-pointer (hour-glass) for a second or two and then nothing happens anymore. No error indication, no message. Anybody an idea??????

8 REPLIES
Cisco Employee

Re: Unity 3.1.5 hangs during setup "choose message store"

There should be a hidden file on the system called tempu.log. That file is a log of the install process. Can you post its contents here?

Re: Unity 3.1.5 hangs during setup "choose message store"

Thanks for responding, following the Tempu.log after starting the configuration setup.

2002-10-25T09:50:40 - Cmdline passed to ThisSetup (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 1415)

2002-10-25T09:50:40 - ...ProductVersion: 3.01.05.00 (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\SetupApp.cpp 289)

2002-10-25T09:50:40 - ...loading C:\CommServer\SysCheck\AvNamedPropsSvr.dll (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 1380)

2002-10-25T09:50:40 - Setup mode = New (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 1050)

2002-10-25T09:50:40 - Step:CWelcomeStep [IDD_WELCOME] (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 349)

2002-10-25T09:50:40 - Step 'CSetupStep' (102) modeless: 0 milliseconds (e:\views\Unity3.1.4.41\un_Setup\SetupEngine2\IWLib\src\step.cpp 910)

2002-10-25T09:50:41 - Starting SysCheck... (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 1218)

2002-10-25T09:50:41 - ...loading C:\CommServer\SysCheck\AvXMLTestsSvr.dll (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 1228)

2002-10-25T09:50:41 - ...loading TestSuite: C:\CommServer\SysCheck\ENU\ConfigurationSetup\TestSuitesInstallerInfo.xml (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 1268)

2002-10-25T09:50:41 - System Test: Finds the name of the server. (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 1302)

2002-10-25T09:50:41 - System Test: Gets the impersonation token. (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 1302)

2002-10-25T09:50:41 - System Test: Gets current user information, ie name, domain, security id. (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 1302)

2002-10-25T09:50:41 - Syscheck(TestSuitesInstallerInfo.xml) returned 1. (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\Welcome.cpp 140)

2002-10-25T09:50:41 - Starting SysCheck... (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 1218)

2002-10-25T09:50:41 - ...loading C:\CommServer\SysCheck\AvXMLTestsSvr.dll (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 1228)

2002-10-25T09:50:41 - ...loading TestSuite: C:\CommServer\SysCheck\ENU\ConfigurationSetup\TestSuitesInstAcct.xml (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 1268)

2002-10-25T09:50:41 - System Test: Verify the current user is a local domain administrator (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 1302)

2002-10-25T09:50:41 - System Test: Finds the name of the server. (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 1302)

2002-10-25T09:50:41 - System Test: Gets the impersonation token. (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 1302)

2002-10-25T09:50:41 - System Test: Gets current user information, ie name, domain, security id. (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 1302)

2002-10-25T09:50:41 - System Test: Checks logged on user for log on as a service privilege. (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 1302)

2002-10-25T09:50:41 - System Test: Checks logged on user for act as part of the operating system privilege. (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 1302)

2002-10-25T09:50:41 - Syscheck(TestSuitesInstAcct.xml) returned 1. (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\Welcome.cpp 171)

2002-10-25T09:50:41 - Step:CCheckEnvironmentStep [IDD_CHECKENVIRONMENT] (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 365)

2002-10-25T09:50:41 - Starting SysCheck... (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 1218)

2002-10-25T09:50:41 - ...loading C:\CommServer\SysCheck\AvXMLTestsSvr.dll (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 1228)

2002-10-25T09:50:41 - ...loading TestSuite: C:\CommServer\SysCheck\ENU\ConfigurationSetup\TestSuitesUnifiedEnv.xml (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 1268)

2002-10-25T09:50:41 - System Test: Finds the name of the server (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 1302)

2002-10-25T09:50:41 - System Test: Check MDAC Version (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 1302)

2002-10-25T09:50:41 - System Test: Check MSXML Version (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 1302)

2002-10-25T09:50:41 - System Test: Checks if IIS version 4.0 (min) is installed. (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 1302)

2002-10-25T09:50:41 - System Test: Checks for ODBC 3.0 exists on target machine. (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 1302)

2002-10-25T09:50:41 - System Test: Check Windows version (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 1302)

2002-10-25T09:50:41 - System Test: Check Internet Explorer Version (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 1302)

2002-10-25T09:50:41 - System Test: Test if user or group has rights to act as part of the OS (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 1302)

2002-10-25T09:50:41 - System Test: Test if user or group has rights to logon as a service (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 1302)

2002-10-25T09:50:41 - System Test: Verify MSMQ installed on system (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 1302)

2002-10-25T09:50:42 - System Test: Verify SQL version based on registry (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 1302)

2002-10-25T09:50:42 - System Test: Verify SQL server executable file for SQL hot fix (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 1302)

2002-10-25T09:50:42 - System Test: Open an SQL connection to the Master database (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 1302)

2002-10-25T09:50:42 - System Test: Verify OSQL can be run as a separate process (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 1302)

2002-10-25T09:50:42 - System Test: Open an SQL connection to the Unity database (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 1302)

2002-10-25T09:50:42 - Syscheck(TestSuitesUnifiedEnv.xml) returned 1. (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\Checkenv.cpp 118)

2002-10-25T09:50:42 - Step:CGetInstallerPasswordStep [IDD_GETINSTALLERPASSWORD] (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 370)

2002-10-25T09:50:42 - Step 'CSetupStep' (134) modeless: 0 milliseconds (e:\views\Unity3.1.4.41\un_Setup\SetupEngine2\IWLib\src\step.cpp 910)

2002-10-25T09:50:45 - ...Password was validated (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\GetInstallerPassword.cpp 224)

2002-10-25T09:50:45 - Step:CConfigurationStep [IDD_CHOOSEMSGSTORE] (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 375)

2002-10-25T09:50:45 - Loading MsgStoreRes DLL 'C:\CommServer\Localize\Resources\ENU\MessageStores\Exchange2k\MsgStoreRes.dll'... (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 1155)

2002-10-25T09:50:45 - ...DisplayName: Microsoft Exchange 2000 (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 1173)

2002-10-25T09:50:45 - Loading MsgStoreRes DLL 'C:\CommServer\Localize\Resources\ENU\MessageStores\Exchange55\MsgStoreRes.dll'... (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 1155)

2002-10-25T09:50:45 - ...DisplayName: Microsoft Exchange 5.5 (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 1173)

2002-10-25T09:50:45 - Step 'CSetupStep' (143) modeless: 0 milliseconds (e:\views\Unity3.1.4.41\un_Setup\SetupEngine2\IWLib\src\step.cpp 910)

2002-10-25T09:50:46 - Setting MsgStoreRes relative path to: MessageStores\Exchange2k\MsgStoreRes (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 1669)

2002-10-25T09:50:46 - Step:CEx2kSelectExchange [IDD_MAILSTORE_INFO] (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 388)

2002-10-25T09:50:46 - Starting SysCheck... (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 1218)

2002-10-25T09:50:46 - ...loading C:\CommServer\SysCheck\AvXMLTestsSvr.dll (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 1228)

2002-10-25T09:50:46 - ...loading TestSuite: C:\CommServer\SysCheck\ENU\ConfigurationSetup\TestSuitesExchange2k.xml (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 1268)

2002-10-25T09:50:46 - System Test: Finds the name of the server (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 1302)

2002-10-25T09:50:46 - System Test: Test the Exchange 2K version (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 1302)

2002-10-25T09:50:46 - System Test: Verify Exchange System Manager is installed (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 1302)

2002-10-25T09:50:46 - System Test: Check MAPISVC.INF file (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 1302)

2002-10-25T09:50:46 - System Test: Verify schema extensions are present (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 1302)

2002-10-25T09:50:46 - System Test: Verify the Local System is a member of the Exchange Domain Servers group (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 1302)

2002-10-25T09:50:46 - Syscheck(TestSuitesExchange2k.xml.xml) returned 0. (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ChooseConfig.cpp 206)

2002-10-25T09:50:46 - Starting SysCheck... (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 1218)

2002-10-25T09:50:46 - ...loading C:\CommServer\SysCheck\AvXMLTestsSvr.dll (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 1228)

2002-10-25T09:50:46 - ...loading TestSuite: C:\CommServer\SysCheck\ENU\ConfigurationSetup\TestSuitesFullAccessExchange2K.xml (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 1268)

2002-10-25T09:50:46 - TestSuite::Load failed (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 1273)

Re: Unity 3.1.5 hangs during setup "choose message store"

Tempu.log shows following output (previous messages omitted):

C:\CommServer\SysCheck\ENU\ConfigurationSetup\TestSuitesFullAccessExchange2K.xml (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 1268)

2002-10-25T09:50:46 - TestSuite::Load failed (e:\views\Unity3.1.4.41\un_Doh2\UnityConfig\Setup\ThisSetup.cpp 1273)

Does anybody know what code 1273 stands for?

Cisco Employee

Re: Unity 3.1.5 hangs during setup "choose message store"

That's acutally the line number of that file. Thanks for re-replying to this, it reminded me to look into this. Let me check around a bit here to see why this is failing.

Cisco Employee

Re: Unity 3.1.5 hangs during setup "choose message store"

Here's a couple of guesses....

The "C:\CommServer\SysCheck\ENU\ConfigurationSetup\TestSuitesFullAccessExchange2K.xml " file may be corrupt of missing. Is it in the location specified there? Does that file look the same as the one on the CD? I think it's in \Syscheck\Enu\ConfigurationSetup.

You could try replacing that file or reinstalling MsXml from the Unity CD.

Re: Unity 3.1.5 hangs during setup "choose message store"

The file is just not there as you expected. What puzzles me is the fact, that this file (TestSuitesFullAccessExchange2K.xml) does neither reappear if I install MSxml from the CD1 nor it is anwhere else on CD1. I downloaded the 3.1.5 Image from CCO without error and correct checksum. Any more ideas? How should this file look like. Could you maybe post it or send as mail, so I may give it a try with the file present. Cheers

Cisco Employee

Re: Unity 3.1.5 hangs during setup "choose message store"

Yeah, the re-install of MSXML wouldn't have placed that file there; I just wanted to make sure that the install of MSXML was good.

I grabbed a 3.1.5 CD1 and found "TestSuitesFullAcccessExchange2K.xml" the in \SysCheck\Enu\ConfigurationSetup directory. The contents of the file are pretty simple, it's just going to call out to another file "TestE2KFullAccess.xml". "TestE2KFullAccess.xml" actually does the dirty work. If the "TestE2KFullAccess.xml" is present, and you can't find the "TestSuitesFullAcccessExchange2K.xml" file, you could try creating one. It should look like this...

Test for OS and User Account

A set of tests to verify that Unity can be installed

TestEx2kFullAccess.xml

Re: Unity 3.1.5 hangs during setup "choose message store"

I downloaded the CD1 again and surprise, there it is. I'll give it a try again and will post another Topic if it fails again. Tanks for your support. cheers

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