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Unity 3.1(5) prblm retrieving voice mail for single user

I have a customer with one user who cannot retrieve their voice mail new / saved. When she logs into via their extension it prompts for option 1 new 2 saved. Taking option 1 and it loops back to the begining. I have refreshed and sync MWI and also checked the TSP settings and also the Exchange server. Have rebooted Unity and still the issue remains. Any ideas or possible resolves?

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Re: Unity 3.1(5) prblm retrieving voice mail for single user

Did you check the phone? is it same from any phone? re create the mail box and see another option.

Baseer.

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