I have recently installed a 3.1.5 Unity Unified Messaging setup into our environment. When we reach the opening greeting, the system will not respond to input from the Phone system. Ie I press for to lookup a directory of subscribers and nothing happens. Also can not dial extensions etc. Using the Outlook Viewmail and pointing it at the server, I can have it call my extension and record messages and even playback those messages just fine. I suspect the Dialogic card may not have installed something Unity needs to listen to DTMF tones from the NEC Switch. Any help would be appreciated.
Thanks, I figured it out. The ports were not setup as voice mail ports. I noticed it when I used the port monitor under tools that the dtmf tones were not being picked up. When I double check the switch config, they were set back to standard slt ports. One of my tech's uploaded an older config to the switch over the weekend over writting the config.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
[toc:faq]CUCM Database Replication is an area in which Cisco customers
and partners have asked for more in-depth training in being able to
properly assess a replication problem and potentially resolve an issue
without involving TAC. This document discusse...