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Community Member

Unity 3.1 forward extension problem

Hello I have the following problem:

I configure a extension 60 and forward it to extension 6000 this line is forwardet to voicemail.

When I dial the extension 6000 Unity answer this call with the subscribers greeting. When I dial the extension 60 Unity answer the call with the standart greeting?!?!?

3 REPLIES
Gold

Re: Unity 3.1 forward extension problem

This is how Unity is designed to work. The first forwarding station (60 in this case) will always be the station what Unity integrates on. Your best bet is to go in and assign 60 as an alternate extension to the subscriber that owns 6000.

Hope this helps...

Keith

Community Member

Re: Unity 3.1 forward extension problem

Unity supports only extensions with min. 3 Numbers.

Community Member

Re: Unity 3.1 forward extension problem

Hi I have the same problem, but I can't

assign a alternate extension taht is already used.

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