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Unity 3.14 Failover implementation

I have two 3.14 servers with proper licensing and failover installed. The whole failover process installed fine, and seems to function well with one exception.

The recorded names and greetings are not getting replicated to the failed server.

The error message on the failover server in the Event Viewer is as follows:

Service: AvCSNodeMgr_MC

Category: Run

Description: Snapshot Files C:\CommServer\Snapshot\PDS1.txt and C:\CommServer\SnapshotSDS1.txt do not have the same structure.

As far as I can tell, there are no files in the Snapshot Directory on the failover server, while the primary server has a PDS1.txt file.

1 REPLY
Cisco Employee

Re: Unity 3.14 Failover implementation

The error message means that the structure of the replicated folders is not the same on the primary and secondary Unity servers. Verify that there are no additional sub-folders created on one of the Unity servers under the replicated folders (for example: Stream Files, Prompts, Default Configuration, UnityMTA ). The folder structure has to be exactly the same on both the Unity servers for the above folders.

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