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Unity 3.15 to 4.02 upgrade - event log errors

Just upgraded to 4.02. I'm getting the following errors in the event log. I haven't received any user complaints yet. Are these errors cosmetic? Any thoughts how to clear them up?

--kevin

Event Type: Error

Event Source: CiscoUnity_Wav

Event Category: Error

Event ID: 810

Date: 7/21/2003

Time: 8:53:43 AM

User: N/A

Computer: PTBAS05

Description:

Cisco Unity's multi-media component has enountered a serious error.

EXPLANATION:

A serious failure has occurred on port 1 while accessing the RIFF Header of an audio stream. Depending upon the severity of the failure, parties on this call could experience unexpected behavior or be disconnected. In some cases, further calls on this port will not be handled correctly.

TECHNICAL DETAILS:

Thread 0x00000C30 had a Failure on Port 1 in AvWav

DESCRIPTION:

File: e:\views\Unity4.0.1.55\un_Miu\UnityAvWav\WAV.C(1071)

Method: WavOpenEx

Failure: call to mmioDescend failed with error(109). For more information, click: http://www.CiscoUnitySupport.com/find.php

Event Type: Warning

Event Source: CiscoUnity_Miu

Event Category: Warning

Event ID: 539

Date: 7/21/2003

Time: 8:44:22 AM

User: N/A

Computer: PTBAS05

Description:

Cisco Unity's telephony component has encountered a serious error.

EXPLANATION:

An invalid wav file or stream has been encountered on port 1 during a playback operation. Parties involved in this call will experience odd behavior, since the current Wave Playback operation will be skipped, but the call should continue to the next stage.

TECHNICAL DETAILS:

Thread 0x00000C18 had a Failure on Port 1 in Method CAvMiuWave::GetLength()

DESCRIPTION: Invalid IStream.

DETAILS:

IStream: 0x0689FE78.

CALLINFO:

CallerID: 8783

CalledID: 8787

RedirectingID: Unknown

Origin: Internal

Reason: Direct

Trunk: 0.

CALL SEQUENCE:

[08:44:07:442 - 0x00000C20] Drop() - S_OK

[08:44:17:286 - 0x00000B1C] LINE_APPNEWCALL(0x00010711)

[08:44:17:286 - 0x00000B1C] SetEvent(NewCall)

[08:44:17:333 - 0x00000C18] Answer() entered

[08:44:17:333 - 0x00000B1C] LINE_REPLY(0x00010700 | 0x00000000)

[08:44:17:333 - 0x00000C18] lineAnswer(0x00010711) - 0x00010700

[08:44:17:489 - 0x00000B1C] LINECALLSTATE_CONNECTED(0x00010711 | Active)

[08:44:17:489 - 0x00000C18] WaitFor(0x00010700 | CONNECTED) - CONNECTED

[08:44:17:489 - 0x00000C18] Answer() - S_MIU_CONNECTED

[08:44:17:583 - 0x00000C18] Play() entered

[08:44:17:583 - 0x00000C18] WavOpen(D:\CommServer\localize\Prompts\ENU\G711\AvSubSignIn\AvSubSignInENU002.wav) - 0x00001F58

[08:44:17:583 - 0x00000C18] WavGetLength(0x00001F58) - 2920

[08:44:17:583 - 0x00000C18] WavClose(0x00001F58) - 0x00000000

[08:44:17:583 - 0x00000C18] WavOpen(D:\CommServer\localize\Prompts\ENU\G711\AvSubSignIn\AvSubSignInENU002.wav) - 0x00001F59

[08:44:17:583 - 0x00000C18] WavSetChunks(0x00001F59) - 0x00000000

[08:44:17:583 - 0x00000C18] WavSetPosition(0x00001F59 | 0) - 0

[08:44:17:583 - 0x00000C18] WavSetVolume(0x00001F59 | 50) - 0x00000000

[08:44:17:583 - 0x00000C18] WavSetSpeed(0x00001F59 | 100) - 0x00000000

[08:44:17:583 - 0x00000C18] WavPlay(0x00001F59) - 0x00000000

[08:44:18:911 - 0x00000B1C] LINE_MONITORDIGITS(0x00010711 | <2>)

[08:44:18:911 - 0x00000B1C] SetEvent(Digit)

[08:44:18:911 - 0x00000B1C] StopIO(TERM_DIGIT) entered

[08:44:18:911 - 0x00000B1C] SetEvent(StopRequested-PLAY)

[08:44:18:911 - 0x00000B1C] StopIO(TERM_DIGIT) - S_OK

[08:44:18:911 - 0x00000C18] WaitFor(StopEvents) - StopRequested

[08:44:18:911 - 0x00000B68] SetEvent(WavStopped)

[08:44:18:911 - 0x00000C18] WavStop(0x00001F59) - 0x00000000

[08:44:18:911 - 0x00000C18] WavClose(0x00001F59) - 0x00000000

[08:44:18:911 - 0x00000C18] Play(Item 1 of 1 | WaveFile D:\CommServer\localize\Prompts\ENU\G711\AvSubSignIn\AvSubSignInENU002.wav) - 0 to 1328

[08:44:18:911 - 0x00000C18] Play(1 Item | PlayLength 1328) - S_MIU_TERM_DIGIT

[08:44:18:911 - 0x00000C18] GatherDigits(GATHER) entered

[08:44:18:911 - 0x00000C18] WaitFor(Digit) - <2>

[08:44:19:176 - 0x00000B1C] LINE_MONITORDIGITS(0x00010711 | <3>)

[08:44:19:176 - 0x00000B1C] SetEvent(Digit)

[08:44:19:176 - 0x00000C18] WaitFor(Digit) - <3>

[08:44:19:489 - 0x00000B1C] LINE_MONITORDIGITS(0x00010711 | <4>)

[08:44:19:489 - 0x00000B1C] SetEvent(Digit)

[08:44:19:489 - 0x00000C18] WaitFor(Digit) - <4>

[08:44:19:739 - 0x00000B1C] LINE_MONITORDIGITS(0x00010711 | <5>)

[08:44:19:739 - 0x00000B1C] SetEvent(Digit)

[08:44:19:739 - 0x00000C18] WaitFor(Digit) - <5>

[08:44:19:958 - 0x00000B1C] LINE_MONITORDIGITS(0x00010711 | <6>)

[08:44:19:958 - 0x00000B1C] SetEvent(Digit)

[08:44:19:958 - 0x00000C18] WaitFor(Digit) - <6>

[08:44:20:223 - 0x00000B1C] LINE_MONITORDIGITS(0x00010711 | <7>)

[08:44:20:223 - 0x00000B1C] SetEvent(Digit)

[08:44:20:223 - 0x00000C18] WaitFor(Digit) - <7>

[08:44:22:723 - 0x00000C18] WaitFor(Digit) - Timeout

[08:44:22:723 - 0x00000C18] GatherDigits(GATHER - <234567>) - S_MIU_TERM_TIMEOUT

[08:44:22:801 - 0x00000C18] GetMediaLength() entered

[08:44:22:879 - 0x00000C18] WavOpen(0x0689FE78) - Invalid IStream. For more information, click: http://www.CiscoUnitySupport.com/find.php

1 REPLY
Cisco Employee

Re: Unity 3.15 to 4.02 upgrade - event log errors

This error means that Unity encountered an error while reading the RIFF Header in a Wave File. The RIFF Header contains information about the Recording, such as the Codec Type (G.711, G.729A, etc.), and the length of the file. For whatever reason, the RIFF Header on a particular recording (either a greeting, user name, or voice message) is corrupt or missing. Do you have users in multiple codec regions (ie, some in G.711, some in G.729a, or other codecs)? Also, someone might have pasted in an empty wave file via VMO and sent it to another user. From the trace, I can't figure out where the wave file with the corrupt RIFF header originated -- this trace just shows up when we try to play it, not when it was first submitted.

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