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New Member

Unity 3.16 not Recording Voice on new Install

Unity 3.16 fully patched with Sql 2000 and exchange 2000 sp3 on each

The unity will not record any voice when trying to set up a subscriber mailbox. DTMF signalling is accepted ( we can press * to get to the sign in ) but when you speak your name or any other message, no audio is recorded.

Help!

3 REPLIES
Cisco Employee

Re: Unity 3.16 not Recording Voice on new Install

The place to start is by going through the tech tips on one way audio problems with Unity and Call Manager - you'll find a section in the tech tips page here:

http://www.cisco.com/cgi-bin/Support/browse/psp_view.pl?p=Software:Unity&s=Verification_and_Troubleshooting

look for the "Troubleshooting one way audio and audio quality" section - there's several docs in there that may be of use.

New Member

Re: Unity 3.16 not Recording Voice on new Install

It sound like the exact same problem I'm experiencing.... have you found a resolution to this problem yet?

Cisco Employee

Re: Unity 3.16 not Recording Voice on new Install

did you work through the tech tips on the page noted in the answer to this post? The vast majority of such reports are solved following those steps...

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