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New Member

Unity 4.0(1) Schedule Problem

I configured a closed greeting in my Opening Greeting call handler and now it is overriding my standard opening greeting. The only way I can get the standard greeting to play is by disabling the closed greeting. I am using the weekday schedule as the default and I am well within the open hours. I do not have any of the alternate greetings enabled either. This was working until I set up the closed greeting. Any thoughts?

2 REPLIES
Cisco Employee

Re: Unity 4.0(1) Schedule Problem

hmmm.... any chance a holiday is in effect? If it's a holiday the schedule component will always return "off hours" when the check is made.

If you create a new schedule as a test and assign the opening greeting handler to that schedule, is there any change in behavior?

New Member

Re: Unity 4.0(1) Schedule Problem

Thanks, it turns out there was a holiday in effect. Someone put the wrong date in and had one set for July 1st. After reading this I went back and looked. Thanks for the help.

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