Single Server, Unity 4.0(2) Voice Messaging, VMI (Unity Inbox)
From a browser, I can log into the CiscoPCA web site with a VMI licensed subscriber account, select Unity Inbox, view my messages, attempt to play the message, however there isn't any audio in the message, if I try to save the message or mark it unread I receive an error (dialog box) indicating "message has no audio".
Re: Unity 4.0(2) Voice Messaging, VMI, Inbox displays messages h
The following Cause was to blame (more like I was to blame, For security reasons, most of the customer's users will never access their voice servers and DNS entries have not been made for these servers, to this point all administration has been performed by IP address, which has worked OK). Thanks for the reply!!!! CC
Possible Cause The Media Master control bar may not be able to locate the Cisco Unity server because the CommServer\Cscoserv\Ciscopca\WEB-INF\Web.xml "unityurl" setting contains either the 127.0.0.1 IP address or the "localhost" host name, rather than a network IP address or a valid DNS name. (Note that occasionally the "unityurl" setting does contain a valid DNS name, but the symptom is still exhibited. In all cases, however, when "pinging" the IP address for the Cisco Unity server from the subscriber workstation fails, the buttons will appear greyed out on the Media Master control bar.)
Recommended Action Replace the unityurl value with a proper IP address or DNS name, as necessary. Then restart the Tomcat service. See Step 3 in the "To Verify That the Cisco PCA Web Application Is Configured Correctly" section.
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