We have one subscriber that is unable to get into their mailbox to listen to their voicemails. Voicemails can be left but when the subscriber tries to access their mailbox, after putting in their password they get the failsafe message "the system is temporarily unable to complete your call please try later" . All other subscribers seem to be fine. I get the following errors in event viewer:
Event Type: Error
Event Source: CiscoUnity_ConvMsg
Event Category: Network
Event ID: 10046
Unity was unable to determine the mailbox status for the subscriber. Unity needs
to know if the mailbox has the ability to send and recive mails. Technical
details - GetMailboxStatus returned [0x8004000c] on line 98 of file
I would double check that the ACL of the users mail file has the appropriate permissions set. During the DUCS enabling process a group named "UnityServers" should have been added to the mail file ACL and that group should be granted Manager level rights.
The registered person record Unity authenticates with must be a member of this group. If other users in the system are not having access problems then Unity is most certainly a member of the group.
Also, you can activate all the NotesCommon diags as well as the MaL (except low level) diags. These will should contain the Notes error code returned by the API when the open database fails.
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