Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Unity 4.0.3 and Domino R6 failsafe message.

We have one subscriber that is unable to get into their mailbox to listen to their voicemails. Voicemails can be left but when the subscriber tries to access their mailbox, after putting in their password they get the failsafe message "the system is temporarily unable to complete your call please try later" . All other subscribers seem to be fine. I get the following errors in event viewer:

Event Type: Error

Event Source: CiscoUnity_ConvMsg

Event Category: Network

Event ID: 10046

Date: 17/11/2003

Time: 05:26:50

User: N/A

Computer: IHQUM01

Description:

Unity was unable to determine the mailbox status for the subscriber. Unity needs

to know if the mailbox has the ability to send and recive mails. Technical

details - GetMailboxStatus returned [0x8004000c] on line 98 of file

e:\views\Unity4.0.2.122\un_Core2\ConversationEng\AvStateSvr\AvSGetMailboxStatus.cpp.

Event Type: Error

Event Source: CiscoUnity_ConvMsg

Event Category: Network

Event ID: 10045

Date: 17/11/2003

Time: 05:32:04

User: N/A

Computer: IHQUM01

Description:

Unity was unable to retrive the mailbox for the subscriber to verify the status

of the mailbox. Unity needs to know if the mailbox has the ability to send and

recive mails. Possible reasons could be a missing mailx, which can be determined

through DBWalker or a corrupt memory. Technical information

IAvDohMailUser::get_PrimaryMailbox returned [0x8004000c] on line 199 of file

e:\views\Unity4.0.2.122\un_Core2\ConversationEng\AvStateSvr\AvSGetMailboxStatus.cpp.

Check the return code through DohErrorTest tool.

I have run DBWalker and get the following error

Handler Alias=operatorch

Jump to this call handler in the SA using this link: Open SA to this call handler

Text Name=Operator

1207:(error) Voice name WAV file missing. Path referenced for file=d:\CommServer\Stream Files\OperatorVoiceName.wav

Extension= 0

Can anyone help with this?

Unity Ver 4.0.3

Domino R6

DUCS 1.2.1

Lotus Client on Unity 5.0.10

3 REPLIES
Cisco Employee

Re: Unity 4.0.3 and Domino R6 failsafe message.

I would double check that the ACL of the users mail file has the appropriate permissions set. During the DUCS enabling process a group named "UnityServers" should have been added to the mail file ACL and that group should be granted Manager level rights.

The registered person record Unity authenticates with must be a member of this group. If other users in the system are not having access problems then Unity is most certainly a member of the group.

Also, you can activate all the NotesCommon diags as well as the MaL (except low level) diags. These will should contain the Notes error code returned by the API when the open database fails.

New Member

Re: Unity 4.0.3 and Domino R6 failsafe message.

Thanks for the response.

I've enabled all the NotesCommon diags, but don't know what the MaL diags are. Are they the MALEx or MALLn diags?

New Member

Re: Unity 4.0.3 and Domino R6 failsafe message.

MALLn.

105
Views
0
Helpful
3
Replies