Recently upgraded from Unity UM 3.1.3 to 4.0.3. No visible issues during or after the upgrade.
However, we are seeing the following error message in the app log every 15 minutes:
Event Type: Error
Event Source: CiscoUnity_DSGC
Event Category: Error
Event ID: 1032
Time: 8:33:33 AM
Within the past 60 minutes, the AvDSGlobalCatalog service failed each attempt to complete a full directory synchronization between the SQL database on the Cisco Unity server and the directory.
Possible causes to this problem include: 1) A persistent network problem. 2) A directory server that is unavailable. 3) An offending Cisco Unity object in the directory 4) A DNS issue.
Verify the network connectivity between Cisco Unity and the directory server. If network connectivity is not the problem, then enable all the micro traces for the AvDSGlobalCatalog service in the Unity Diagnostic Tool. Wait at least 15 minutes for the service to attempt another directory synchronization, then save the diagnostic log file. Report the problem to Cisco TAC and include the diagnostic log.
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