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unity 4.0(4) can't retrieve voicemail and delete voicemail

dear sir,

We've 2-3 users that complaint they can't retrieve or delete their voicemail.Please advise which location i should look into it? We configured the extension of 32666 specially for voicemail.

thanks.

your effort shall be highly appreciated.

thank you very much.

2 REPLIES

Re: unity 4.0(4) can't retrieve voicemail and delete voicemail

Unified (Exchange/Notes) or VM Only setup?

Do the users get any error message when they try to get their messages, or do people get error message when trying to leave these users a message?

Did you check the UnityMTA folder and failed subfolder for any failed messages there for these users?

Check the unity server windows event log (application log mainly, then system) for any errors at times when someone tries to leave these people a message or they truy to retrieve one.

Do the users get MWI for new messages fine or not?

Any changes with these particular users or the system before they had problems?

New Member

Re: unity 4.0(4) can't retrieve voicemail and delete voicemail

VM only setup.

-the users doesn't get MWI for new messages.

-no particular changes for the users.

Where's the UnityMTA folder and failed subfolder for any failed messages there for the users?

thank you for your reply and please advise.

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