01-13-2006 01:34 PM - edited 03-13-2019 11:49 AM
Hello, i have a callManager and a Unity Machine, what i need is to make Unity to auto-responde a call to one number. Does anyone knows what documentation can help me to do this?
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01-13-2006 01:51 PM
David,
I'm not sure how you want to respond to the call, but a call handler in Unity should do the job. Take a look at the following link. There is a section on call handlers and their uses.
Hope this helps. If so, please rate the post.
Thanks,
Brandon
01-13-2006 01:51 PM
David,
I'm not sure how you want to respond to the call, but a call handler in Unity should do the job. Take a look at the following link. There is a section on call handlers and their uses.
Hope this helps. If so, please rate the post.
Thanks,
Brandon
01-13-2006 08:26 PM
In Unity SaWeb, there is an option on the left for Call Routing. If you are configuring a cti port with that specific DN to forward to Unity, then create/configure an rule.
01-16-2006 11:24 AM
HinHo is correct. You want to setup a Call Route Rule based upon either the circuit it came on in, (PRI, analog, etc) or the Dialed Number (800 number, DID, etc). From their you can direct it to play a Call Handler with your greeting. (auto response).
1. Define your call route
2. Define a Call Handler
3. Add you Call Route (based upon schedule, Dialed number or circuit, etc)
4. test.
hope this helps.
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