Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Users might experience few discrepancies in Search results. We are working on this on our side. We apologize for the inconvenience it may have caused.
New Member

Unity 4.0 error messages

Hi,

Been receiving the error messages below on a new install on a fairly regular basis.

Setup is Unity 4.0.2, VM only, exchange 2k on-box in it's own domain.

The server stopped responding last week and required a forced restart - nothing of note in the event log. I've checked DBwalker and syscheck and no problems show up. Don't know if any/all of these are related?

Re: the "All Domain Controller Servers in use are not responding" I read soemwhere that exchange SP3 would fix this?

Thanks in advance,

Mick

Event Type: Error

Event Source: CiscoUnity_PHGreeting

Event Category: Error

Event ID: 107

Date: 25/09/2003

Time: 10:02:37

User: N/A

Computer: WEYVM01

Description:

RecordMessage returned [0x80004005] on line 3269 of file

e:\views\Unity4.0.1.55\un_Conv2\AvConvPhoneHandler\AvConvPHGreetingSvr\AvSPlayGreeting.cpp

Event Type: Information

Event Source: CiscoUnity_ConvMsg

Event Category: (9)

Event ID: 10001

Date: 25/09/2003

Time: 09:36:09

User: N/A

Computer: WEYVM01

Description:

Running conversation PHGreeting on Port 5

For more information, click: http://www.CiscoUnitySupport.com/find.php

Event Type: Error

Event Source: CiscoUnity_PHGreeting

Event Category: Error

Event ID: 153

Date: 25/09/2003

Time: 10:02:37

User: N/A

Computer: WEYVM01

Description:

The Unity mailbox for the recipient with alias - Installer for outside caller messages is not availble. Possible reasons

could be that the mailbox was deleted, or is this is a Exchange 2K implementation, the RUS service is not running late or is

not scheduled right.Technical details - The smtpaddress field in the gloabal subscriber view for the subscriber is either

blank or NULL. 0x80004005

Event Type: Error

Event Source: CiscoUnity_AvCs

Event Category: None

Event ID: 100

Date: 24/09/2003

Time: 04:51:24

User: N/A

Computer: WEYVM01

Description:

Exception occurred and handled. Contact Cisco Technical Support. File:

e:\views\Unity4.0.1.55\un_Conv2\AvConvPhoneHandler\AvConvPHGreetingSvr\AvSPlayGreeting.cpp at Line: 6397 - Error: 80004005H

Call stack:

0x5F81AD8D AvConvPHGreetingSvr.dll: <unknown symbol>

For more information, click: http://www.CiscoUnitySupport.com/find.php

Event Type: Error

Event Source: MSExchangeDSAccess

Event Category: Topology

Event ID: 2102

Date: 24/09/2003

Time: 03:00:32

User: N/A

Computer: WEYVM01

Description:

Process MAD.EXE (PID=1680). All Domain Controller Servers in use are not responding:

WEYVM01.WEYVM.co.uk

For more information, click http://www.microsoft.com/contentredirect.asp.

Event Type: Warning

Event Source: CiscoUnity_ConvSubscriber

Event Category: Warning

Event ID: 117

Date: 23/09/2003

Time: 09:41:44

User: N/A

Computer: WEYVM01

Description:

Zero length Stream found on line 412 of file

e:\views\Unity4.0.1.55\un_Conv1\AvConvSubscriber\AvConvSubMsgPlaySvr\AvSValidMsgStreams.cpp

2 REPLIES
Cisco Employee

Re: Unity 4.0 error messages

The first couple look to be related - so when you leave a message from an unknown (outside) caller for a subscriber does the message actually go through? I'm assuming it does or you'd have noticed by now... just checking.

The conversation checks to see if the SMTP address for any subscriber it's leaving a message for/from is filled in primarily to be sure the RUS service has done it's job on that account already or not (i.e. to ensure the AD account has a properly associated mailbox that actually exists). If the Installer account doesn't have such an address, something is wrong in Exchange 2000 land here or the account is not properly created (in which case you wouldn't be getting any outside caller messages at all).

New Member

Re: Unity 4.0 error messages

Hi Jeff,

Thanks for response. Messages are being left ok, although we do have a problem where some voicemails are tagged with an extra 10 secs or so of a "the caller has hung up" message when you play them back. TAC informned us to do an upgrade to CCM for this - down to disconnect messages.

So is this actually looking for an SMTP address for the UnityInstall account? All the system accounts created (install, DirSvc etc) were created without email addresses...

the tac case E556784 relates to this, and an upgrade from 4.0.2 to 0.3 has been suggested as a fix. Any thoughts?

Re: the exchange SP3 related error - this has been applied, and seems to have fixed the mad.exe error.

TIA

Mick

110
Views
0
Helpful
2
Replies
CreatePlease to create content