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Unity 4.0 support for Merlin Legend

Does Unity 4.0 support a Merlin Legend? If so what is the integration method (Intel Dialogic D/41JCT-LS)and do they lose any functionality (MWI, etc.)? My client has a Merlin Legend with 4-port Intuity Audix voicemail. The voicemail system is dead and they are reluctant to invest in a replacement from Avaya. They are moving offices early next year and will migrate to IP Telephony at that time.

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Cisco Employee

Re: Unity 4.0 support for Merlin Legend

The list of supported phone integrations for each version of Unity can be found in it's corresponding "System Requirements: Supported Hardward And Software" document. For 4.0 that can be found here:

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_pre_installation_guide09186a0080117617.html

Jump down to the Supported Phone System Integrations section.

The Merlin Legend isn't on the currently supported list. Cisco does have an "out of box" qualification process that you can take up with your account team for adding support for new switch integrations.

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