I am running Unity 4.03 and have the same problem. Under Call Transfer. We have Yes, ring subscriber's extension selected. the extension showes up next to this option. But, when in Unity and dialing the extension it goes to the subscribers greeting instead of thier extension. How do we fix this.
Are you saying that I have to go to every mail box and put the extension in and save then re-select ring subscriber at ext. even though the extension is there?
another option as opposed to manually doing this in the SA to force the value to be correct behind the scenes is to try BulkEdit. Try this with one subscriber having problems and see if it clears it.
Run BulkEdit and select a subscriber (just do one to see if this works properly).
On the transfer tab for the "select subscriber changes panel" set to enable the transfer, set it to release or supervised, stick in the rings to wait (for supervised transfers) and choose the checkbox "set transfer number to be subscriber's extension" - the busy/announce/etc... stuff at the bottom can be left alone if you want.
Select next and apply the change.
Now make a test call for that user and see if you can transfer properly - if so, you can do that for everyone (if you need to get funky with the user selection here you can do it with a custom SQL query - let me know and I can help you with that).
If it doesn't work, we'll want to take a look at the settings for the contact rule for that subscriber in the database and go from there to see if maybe you're getting bit by a different issue here.
IntroductionCUCM Routing RulesDial String implementation PolicyCUCM Routing LogicSIP URI Call Routing Analysis+++ Case Study: 1 ++++++ Case Study: 2 +++Conclusion
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