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New Member

Unity 4.02 DID not reachable externally

External calls can reach all CCM extensions, but Unity will not answer consitantly, regardless of what DN we set the pilot to be. Any help greatly appreciated

7 REPLIES
Gold

Re: Unity 4.02 DID not reachable externally

What happens when you call it? Do you get ring no answer or reorder tone? What codec are you using on the gateway? Unity needs g.729a or g.711ulaw.

Thanks,

Keith

New Member

Re: Unity 4.02 DID not reachable externally

I hear one ring then the call hangs up. No reorder, no RNA. The codec in use on the VG-200 is g.711ulaw. Thanks

Gold

Re: Unity 4.02 DID not reachable externally

Hmmm. Can you post a CCM trace of the call failing?

New Member

Re: Unity 4.02 DID not reachable externally

Keith, Here is a CCM trace. I doesn't seem too revealing to my eyes. Thanks for lending me yours. My phone is 5.27.

04/16/2003 16:02:59.596 CCM|EnvProcessCdr::wait_CdrFileTimer|<:CIS7825LMC1-CLUSTER><:CIS7825LMC1><:1><:><:>

04/16/2003 16:02:59.596 CCM|EnvProcessCdr::closeCdrFile|<:CIS7825LMC1-CLUSTER><:CIS7825LMC1><:1><:><:>

04/16/2003 16:02:59.596 CCM|EnvProcessCdr::closeCmrFile|<:CIS7825LMC1-CLUSTER><:CIS7825LMC1><:1><:><:>

04/16/2003 16:03:00.237 CCM|CMProcMon - ------Entered Router Verification|<:CIS7825LMC1-CLUSTER><:CIS7825LMC1>

04/16/2003 16:03:00.237 CCM|CMProcMon - ----Exited Router Verification|<:CIS7825LMC1-CLUSTER><:CIS7825LMC1>

04/16/2003 16:03:00.283 CCM|StationInit - KeepAliveMessage received on backup CM link. Droping KeepAliveAck. DeviceName=, TCPHandle=000000795, IPAddr=172.24.5.29, Port=51023, Device Controller=[0,0,0]|<:CIS7825LMC1-CLUSTER><:CIS7825LMC1><:1><:172.24.5.29><:>

04/16/2003 16:03:01.534 CCM|StationInit - KeepAliveMessage received on backup CM link. Droping KeepAliveAck. DeviceName=, TCPHandle=000000796, IPAddr=172.24.5.54, Port=52175, Device Controller=[0,0,0]|<:CIS7825LMC1-CLUSTER><:CIS7825LMC1><:1><:172.24.5.54><:>

04/16/2003 16:03:02.237 CCM|CMProcMon - ------Entered Router Verification|<:CIS7825LMC1-CLUSTER><:CIS7825LMC1>

04/16/2003 16:03:02.237 CCM|CMProcMon - ----Exited Router Verification|<:CIS7825LMC1-CLUSTER><:CIS7825LMC1>

04/16/2003 16:03:04.237 CCM|CMProcMon - ------Entered Router Verification|<:CIS7825LMC1-CLUSTER><:CIS7825LMC1>

04/16/2003 16:03:04.237 CCM|CMProcMon - ----Exited Router Verification|<:CIS7825LMC1-CLUSTER><:CIS7825LMC1>

04/16/2003 16:03:06.237 CCM|CMProcMon - ------Entered Router Verification|<:CIS7825LMC1-CLUSTER><:CIS7825LMC1>

04/16/2003 16:03:06.237 CCM|CMProcMon - ----Exited Router Verification|<:CIS7825LMC1-CLUSTER><:CIS7825LMC1>

04/16/2003 16:03:08.237 CCM|CMProcMon - ------Entered Router Verification|<:CIS7825LMC1-CLUSTER><:CIS7825LMC1>

04/16/2003 16:03:08.237 CCM|CMProcMon - ----Exited Router Verification|<:CIS7825LMC1-CLUSTER><:CIS7825LMC1>

04/16/2003 16:03:08.987 CCM|StationInit - KeepAliveMessage received on backup CM link. Droping KeepAliveAck. DeviceName=, TCPHandle=000000837, IPAddr=172.24.5.68, Port=51894, Device Controller=[0,0,0]|<:CIS7825LMC1-CLUSTER><:CIS7825LMC1><:1><:172.24.5.68><:>

04/16/2003 16:03:10.237 CCM|CMProcMon - ------Entered Router Verification|<:CIS7825LMC1-CLUSTER><:CIS7825LMC1>

04/16/2003 16:03:10.237 CCM|CMProcMon - ----Exited Router Verification|<:CIS7825LMC1-CLUSTER><:CIS7825LMC1>

04/16/2003 16:03:11.378 CCM|StationInit - KeepAliveMessage received on backup CM link. Droping KeepAliveAck. DeviceName=, TCPHandle=000000726, IPAddr=172.24.6.25, Port=52030, Device Controller=[0,0,0]|<:CIS7825LMC1-CLUSTER><:CIS7825LMC1><:1><:172.24.6.25><:>

Gold

Re: Unity 4.02 DID not reachable externally

Yeah these aren't detailed enough. Check out this URL:

http://www.cisco.com/warp/public/788/AVVID/cm_trace.html

New Member

Re: Unity 4.02 DID not reachable externally

Keith, I managed to capture some digit analysis. Please let me know what you think. One more symptom, is that upon reboot, external access works--once, after that it wont respond to external access until I reboot again. Thanks

04/17/2003 07:57:10.667 CCM|CMProcMon - ------Entered Router Verification|<:CIS7825LMC1-CLUSTER><:CIS7825LMC1>

04/17/2003 07:57:10.667 CCM|CMProcMon - ----Exited Router Verification|<:CIS7825LMC1-CLUSTER><:CIS7825LMC1>

04/17/2003 07:57:10.714 CCM|StationInit - KeepAliveMessage received on backup CM link. Droping KeepAliveAck. DeviceName=, TCPHandle=000000809, IPAddr=172.24.5.60, Port=50431, Device Controller=[0,0,0]|<:CIS7825LMC1-CLUSTER><:CIS7825LMC1><:1><:172.24.5.60><:>

04/17/2003 07:57:10.714 CCM|Digit analysis: Remove remote pattern Phones_PT/17711 , PID: 2:34:246|<:CIS7825LMC1-CLUSTER><:CIS7825LMC1><:2><:172.24.4.12><:CISCOUM1-VI1>

04/17/2003 07:57:10.714 CCM|Digit analysis: Remove remote pattern Phones_PT/59911 , PID: 2:34:253|<:CIS7825LMC1-CLUSTER><:CIS7825LMC1><:2><:172.24.4.12><:CISCOUM1-VI2>

04/17/2003 07:57:10.729 CCM|Digit analysis: Remove remote pattern Phones_PT/59913 , PID: 2:34:247|<:CIS7825LMC1-CLUSTER><:CIS7825LMC1><:2><:172.24.4.12><:CISCOUM1-VI4>

04/17/2003 07:57:10.745 CCM|Digit analysis: Remove remote pattern Phones_PT/59914 , PID: 2:34:251|<:CIS7825LMC1-CLUSTER><:CIS7825LMC1><:2><:172.24.4.12><:CISCOUM1-VI5>

04/17/2003 07:57:10.761 CCM|Digit analysis: Remove remote pattern Phones_PT/59915 , PID: 2:34:244|<:CIS7825LMC1-CLUSTER><:CIS7825LMC1><:2><:172.24.4.12><:CISCOUM1-VI6>

04/17/2003 07:57:10.792 CCM|Digit analysis: Remove remote pattern Phones_PT/59912 , PID: 2:34:259|<:CIS7825LMC1-CLUSTER><:CIS7825LMC1><:2><:172.24.4.12><:CISCOUM1-VI3>

04/17/2003 07:57:10.792 CCM|Digit analysis: Remove remote pattern Phones_PT/59916 , PID: 2:34:254|<:CIS7825LMC1-CLUSTER><:CIS7825LMC1><:2><:172.24.4.12><:CISCOUM1-VI7>

04/17/2003 07:57:10.807 CCM|Digit analysis: Remove remote pattern Phones_PT/59917 , PID: 2:34:249|<:CIS7825LMC1-CLUSTER><:CIS7825LMC1><:2><:172.24.4.12><:CISCOUM1-VI8>

04/17/2003 07:57:10.807 CCM|Digit analysis: Remove remote pattern Phones_PT/59919 , PID: 2:34:255|<:CIS7825LMC1-CLUSTER><:CIS7825LMC1><:2><:172.24.4.12><:CISCOUM1-VI10>

04/17/2003 07:57:10.839 CCM|Digit analysis: Remove remote pattern Phones_PT/59918 , PID: 2:34:250|<:CIS7825LMC1-CLUSTER><:CIS7825LMC1><:2><:172.24.4.12><:CISCOUM1-VI9>

04/17/2003 07:57:10.839 CCM|Digit analysis: Remove remote pattern Phones_PT/59920 , PID: 2:34:256|<:CIS7825LMC1-CLUSTER><:CIS7825LMC1><:2><:172.24.4.12><:CISCOUM1-VI11>

04/17/2003 07:57:10.870 CCM|Digit analysis: Remove remote pattern Phones_PT/59921 , PID: 2:34:248|<:CIS7825LMC1-CLUSTER><:CIS7825LMC1><:2><:172.24.4.12><:CISCOUM1-VI12>

04/17/2003 07:57:10.870 CCM|Digit analysis: Remove remote pattern Phones_PT/59923 , PID: 2:34:257|<:CIS7825LMC1-CLUSTER><:CIS7825LMC1><:2><:172.24.4.12><:CISCOUM1-VI14>

04/17/2003 07:57:10.870 CCM|Digit analysis: Remove remote pattern Phones_PT/59922 , PID: 2:34:252|<:CIS7825LMC1-CLUSTER><:CIS7825LMC1><:2><:172.24.4.12><:CISCOUM1-VI13>

04/17/2003 07:57:10.886 CCM|Digit analysis: Remove remote pattern Phones_PT/59925 , PID: 2:34:258|<:CIS7825LMC1-CLUSTER><:CIS7825LMC1><:2><:172.24.4.12><:CISCOUM1-VI16>

04/17/2003 07:57:10.886 CCM|Digit analysis: Remove remote pattern Phones_PT/59924 , PID: 2:34:245|<:CIS7825LMC1-CLUSTER><:CIS7825LMC1><:2><:172.24.4.12><:CISCOUM1-VI15>

04/17/2003 07:57:12.667 CCM|CMProcMon - ------Entered Router Verification|<:CIS7825LMC1-CLUSTER><:CIS7825LMC1>

04/17/2003 07:57:12.667 CCM|CMProcMon - ----Exited Router Verification|<:CIS7825LMC1-CLUSTER><:CIS7825LMC1>

04/17/2003 07:57:13.089 CCM|StationInit - KeepAliveMessage received on backup CM link. Droping KeepAliveAck. DeviceName=, TCPHandle=000000725, IPAddr=172.24.4.15, Port=24750, Device Controller=[0,0,0]|<:CIS7825LMC1-CLUSTER><:CIS7825LMC1><:1><:172.24.4.15><:>

04/17/2003 07:59:45.952 CCM|dBProcs - update cache start, num of Caching Entries = 87|<:CIS7825LMC1-CLUSTER><:CIS7825LMC1>

04/17/2003 07:59:45.952 CCM|dBProcs - update cache clear this record, num of Caching Entries = 86|<:CIS7825LMC1-CLUSTER><:CIS7825LMC1>

04/17/2003 07:59:45.952 CCM|dBProcs - start real time database access for device SEP000BBED800C7|<:CIS7825LMC1-CLUSTER><:CIS7825LMC1>

04/17/2003 07:59:45.983 CCM|dBProcs::getStationXMLTspTemplateInfo() - Disable Speaker Flag = 0 for device = SEP000BBED800C7|<:CIS7825LMC1-CLUSTER><:CIS7825LMC1>

04/17/2003 07:59:45.983 CCM|dBProcs - SUCCESS read one device|<:CIS7825LMC1-CLUSTER><:CIS7825LMC1>

Gold

Re: Unity 4.02 DID not reachable externally

Looks like the forum guys are starting to chop off messages larger than a certain size. If you email me the trace I will take a look.

kechambe@cisco.com

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