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Unity 4.02 Directory Handler "Operator"

I have several different directory handlers setup on Unity. In the default system prompt for the direct handler it is stated, "For help press 0." I have set the caller input "If caller exits" option to go to a particular subscriber. If I do nothing, it goes to that subsciber. If I press 0, it appears to be going to the Operator call handler. This is not desired. I need it to go to the same place I'm setting for "If caller exits." How can I set where "0" takes a caller for each individual directory handler?

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Cisco Employee

Re: Unity 4.02 Directory Handler "Operator"

There are actually 4 exit routes off a directory handler - for reasons that are lost in the fog of history the SA only exposed one of them. If you go out and fetch the latest Audiotext Manager (ATM) off http://www.CiscoUnityTools.com, it will let you set each exit route seperately on your directory handlers which should get you where you want to go.

1 REPLY
Cisco Employee

Re: Unity 4.02 Directory Handler "Operator"

There are actually 4 exit routes off a directory handler - for reasons that are lost in the fog of history the SA only exposed one of them. If you go out and fetch the latest Audiotext Manager (ATM) off http://www.CiscoUnityTools.com, it will let you set each exit route seperately on your directory handlers which should get you where you want to go.

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