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Unity 4.03 Add Subscriber Problem (Not shown on SA page but live in MS AD)

We previously installed Unity 4.03 for pre-production testing.

In the test environment, we add three subscribers(for example: aaa, bbb, ccc) from Exchange 2K server.

After days of testing and smooth operation, we cleanup the same server completely to rebuild.

We installed Unity by following the Installation Guide and done same steps as before.

After steps were over, we were going to add subscribers to verify the installaion were completed,

we got into problem.

The fact was, in the Subscriber page, as we clicked "+" icon to add a new subscriber "aaa" pull from Exchange server,

we cannot see the subscriber "aaa" listed even we search "*" to find him.

In the scenario, not only "aaa", but "bbb" and "ccc" hit the same problem.

Except "aaa" "bbb" "ccc", all other people could be normally shown and added.

And "aaa" "bbb" "ccc" were normally shown in AD.

But if we clicked "O-" icon to "Search all Unity servers" in the Subscriber page,

"aaa" "bbb" and "ccc" diplayed with subscribers on another shutdowned Unity server at another location.

Then we clicked "aaa", it would show something like "Object has been deleted", also "bbb" and "ccc".

Finally, we found the three subscribers in GlobalSubcriber table in SQL UnityDB, then we deleted the three entries.

And, the three guys disappeared forever, we cannot see them on Unity SA pages forever.

But they still exist in AD.

Cisco Employee

Re: Unity 4.03 Add Subscriber Problem (Not shown on SA page but

Yes, what you're seeing is expected behavior.

When you create or import a user from AD we stamp that user in AD as being owned by the Unity server by writing the Unity server's primary location object ID value onto the ciscoECSBULocationObjectID properly in AD (this is one of the properties we add to the schema). All users in AD that have a value here will not be allowed to be imported into a Unity server to avoid a problem where multiple Unity servers in the same directory "fight" over users.

If you have delted those users in the Unity SA first, those properties would have been cleared off and you could import them again. I'm guessing you just removed the Unity server from the site without doing a proper uninstall first (the uninstall tool will remove these properties from subscribers as well).

You can clean those properties using the Global Subscriber Manager tool found in the tools deopot on your desktop. When you launch it, right click on the Unity server name in the tree on the left and select "import user". Then select the "Users" container (I assume this is where you're users are in AD, if not navigate to the right folder) - you should see all your users there regardless of if they're subscribers or not. You can then select your AAA, BBB and CCC users and right click on them - the 'Remove subscriber properties" option will be there - once you do that you can then import them either right here in the GSM tool or back in the SA if you prefer (both do the same thing).

Community Member

Re: Unity 4.03 Add Subscriber Problem (Not shown on SA page but


It's the case.

Thanks for your kindly reply.

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