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Unity 4.x Camp feature

Is there a camp type feature in Unity 4.x? To allow callers to hold for person while there line is busy.

Jeremy Land

3 REPLIES
Cisco Employee

Re: Unity 4.x Camp feature

Unity has always supported call holding for individual subscribers. It's not technially the same thing as a camp-on, but it accomplishes essentially the same thing.

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity31/sag/sag313/sag_0170.htm#xtocid7

New Member

Re: Unity 4.x Camp feature

This only seems to work if the original call destination was to Unity and it is an unidentified caller. However when the call flow is the following... Calls are made direct to the phone and forwared to the VM pilot. In this case the call is identified and the subscriber greeting is played.

Call directly to IP Phone line 1

Forward Busy-> Line 2

Foward No Answer-> Voice Mail Pilot

Line 2

Forward Busy-> Voice Mail Pilot

Forward No Answer-> Voice Mail Pilot

This is what happens

Line 1 is busy

call rolls to line 2

User does not answer call

call forwared to vm pilot

Once that happens Unity recognizes the extension, plays greeting, and caller can leave message.

Cisco Employee

Re: Unity 4.x Camp feature

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