12-20-2002 08:25 AM - edited 03-12-2019 10:02 PM
Is there a camp type feature in Unity 4.x? To allow callers to hold for person while there line is busy.
Jeremy Land
12-20-2002 08:35 AM
Unity has always supported call holding for individual subscribers. It's not technially the same thing as a camp-on, but it accomplishes essentially the same thing.
12-20-2002 12:48 PM
This only seems to work if the original call destination was to Unity and it is an unidentified caller. However when the call flow is the following... Calls are made direct to the phone and forwared to the VM pilot. In this case the call is identified and the subscriber greeting is played.
Call directly to IP Phone line 1
Forward Busy-> Line 2
Foward No Answer-> Voice Mail Pilot
Line 2
Forward Busy-> Voice Mail Pilot
Forward No Answer-> Voice Mail Pilot
This is what happens
Line 1 is busy
call rolls to line 2
User does not answer call
call forwared to vm pilot
Once that happens Unity recognizes the extension, plays greeting, and caller can leave message.
12-20-2002 01:06 PM
duplicate question, answered on this thread:
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