Re: Unity and CCM integration

SEAN NILSEN · ‎04-17-2002

I have a Unity 3.0.3 box with TSP 3.0.4, CCM 3.1.2c SPB, ES17.

We are having an issue where a caller dials internally to a phone (only 20 out of over 500 phones are affected, in random number ranges, in random partitions, with random calling search spaces; the only common factors are Unity and CCM servers) which has 2 lines, one in Partition A, one in Partition B. Line 1 has a Busy CFWD to Line 2 and a NA to Voicemail (4200) Line 2 has a CFWD Busy/NA to Unity. Internally everything works great, when line 1 is unanswered I roll into the appropriate box. When I dial this as a DID, the line rings, but when it rolls to VM I get the Opening Greeting (i.e.- No integration) Here the CCM Trace:

a call to extension 4221 shows the following:

04/11/2002 01:29:46.354 Cisco CallManager|

StationD: 9371694

CallInfo

callingPartyName='No Name Available'

callingParty=

cgpnVoiceMailbox=

calledPartyName='Pat Rollins '

calledParty=4221

cdpnVoiceMailbox=2364221

originalCalledPartyName='Pat Rollins '

originalCalledParty=4221

originalCdpnVoiceMailbox=2364221

originalCdpnRedirectReason=2

lastRedirectingPartyName='Pat Rollins '

lastRedirectingParty=4221

lastRedirectingVoiceMailbox=2364221

lastRedirectingReason=2

callType=3(Forward)

lineInstance=1

callReference=33606503

A call to Extension 4034 however shows:

04/11/2002 01:30:36.277 Cisco CallManager|

StationD: 9371694

CallInfo

callingPartyName='No Name Available'

callingParty= cgpnVoiceMailbox=

calledPartyName='Voicemail'

calledParty=4034

cdpnVoiceMailbox=

originalCalledPartyName='Voicemail'

originalCalledParty=4034

originalCdpnVoiceMailbox=

originalCdpnRedirectReason=0

lastRedirectingPartyName='Voicemail'

lastRedirectingParty=4200

lastRedirectingVoiceMailbox=

lastRedirectingReason=2

callType=3(Forward)

lineInstance=1

callReference=33606510

Obviously the missing "cdpnVoiceMailbox" value is causing the problem but when I look at CCMAdmin I can see the correct VMBox listed, and I can look at the SQL dbase and see it there as well and it is all correct.

TAC has been looking at this, but their advice is to reboot the CCM servers, and I would like to know if anyone has run into this before? I am trying to think of what the root cause could be. Any ideas out there?

SEAN NILSEN · ‎04-17-2002

Also...

Here is what the SkinnyTSP trace from Unity shows for a call that was from the PSTN and integrated improperly:

13:58:41:328,AvCiscoTsp_MC,114,-1,-1,SkinnyTSP,11,[Thread 0x00000A38] [Device 6] TSPI_lineGetCallStatus hdCall 12913

13:58:41:329,AvCiscoTsp_MC,114,-1,-1,SkinnyTSP,26,[Thread 0x00000A38] [Device 6] CAvTapiLine::GetCallState: dwCallState 00000001 (LINECALLSTATE_IDLE)

13:58:41:328,AvCiscoTsp_MC,114,-1,-1,SkinnyTSP,11,[Thread 0x00000FCC] [Device 6] TSPI_lineCloseCall hdCall 12913

13:58:41:406,AvCiscoTsp_MC,114,-1,-1,SkinnyTSP,12,[Thread 0x000010A8] [Device 6] Incoming Skinny Message: StationStopToneMessage

13:58:41:407,AvCiscoTsp_MC,114,-1,-1,SkinnyTSP,12,[Thread 0x000010A8] [Device 6] Incoming Skinny Message: StationSelectSoftKeys - IGNORED

13:58:44:437,AvCiscoTsp_MC,114,-1,-1,SkinnyTSP,12,[Thread 0x000010A8] [Device 6] Incoming Skinny Message: StationDisplayText: 6299

13:58:44:562,AvCiscoTsp_MC,114,-1,-1,SkinnyTSP,12,[Thread 0x000010A8] [Device 6] Incoming Skinny Message: StationCallStateMessage: callState = 4 (RingIn) lineInstance = 1 callReference = 33609733

13:58:44:563,AvCiscoTsp_MC,114,-1,-1,SkinnyTSP,12,[Thread 0x000010A8] [Device 6] Incoming Skinny Message: StationCallInfoMessage Size = 376 (2.4 = 132; 3.0 = 208; 3.1 = 376)

13:58:44:562,AvCiscoTsp_MC,114,-1,-1,SkinnyTSP,12,[Thread 0x000010A8] [Device 6] StationCallInfoMessage: CalledID = 4069 CallerID = nCallType = 3 (ForwardCall)

13:58:44:563,AvCiscoTsp_MC,114,-1,-1,SkinnyTSP,12,[Thread 0x000010A8] [Device 6] More CallInfo: CalledVM = CallerVM = RedirectReason = 0 (NotForwarded)

13:58:44:562,AvCiscoTsp_MC,114,-1,-1,SkinnyTSP,12,[Thread 0x000010A8] [Device 6] CallInfo Names: CalledName = Voicemail CallerName = No Name Available

13:58:44:563,AvCiscoTsp_MC,114,-1,-1,SkinnyTSP,12,[Thread 0x000010A8] [Device 6] Bogus Forwarded Call from a VoiceMail Port Detected: Changing CallType to Direct

Here is what the SkinnyTSP trace from Unity shows for a call that was internal and integrated properly:

13:59:20:890,AvCiscoTsp_MC,114,-1,-1,SkinnyTSP,12,[Thread 0x000010A8] [Device 6] Incoming Skinny Message: StationClearNotify - IGNORED

13:59:21:015,AvCiscoTsp_MC,114,-1,-1,SkinnyTSP,12,[Thread 0x000010A8] [Device 6] Incoming Skinny Message: StationSetRingerMessage: ringMode = 1 - IGNORED

13:59:21:016,AvCiscoTsp_MC,114,-1,-1,SkinnyTSP,12,[Thread 0x000010A8] [Device 6] Incoming Skinny Message: StationSetLampMessage: stimulus = 9 (Line) stimulusInstance = 1 lampMode = 2 (LampOn)

13:59:21:015,AvCiscoTsp_MC,114,-1,-1,SkinnyTSP,12,[Thread 0x000010A8] [Device 6] Incoming Skinny Message: StationCallStateMessage: callState = 1 (OffHook) lineInstance = 1 callReference = 33609753

13:59:21:016,AvCiscoTsp_MC,114,-1,-1,SkinnyTSP,12,[Thread 0x000010A8] [Device 6] Incoming Skinny Message: StationActivateCallPane - IGNORED

13:59:21:015,AvCiscoTsp_MC,114,-1,-1,SkinnyTSP,12,[Thread 0x000010A8] [Device 6] Incoming Skinny Message: StationStopToneMessage

13:59:21:016,AvCiscoTsp_MC,114,-1,-1,SkinnyTSP,12,[Thread 0x000010A8] [Device 6] Incoming Skinny Message: StationOpenReceiveChannelMessage: ms = 20 compressionType = 11

13:59:21:015,AvCiscoTsp_MC,114,-1,-1,SkinnyTSP,12,[Thread 0x000010A8] [Device 6] Incoming Skinny Message: StationStopToneMessage

13:59:21:016,AvCiscoTsp_MC,114,-1,-1,SkinnyTSP,12,[Thread 0x000010A8] [Device 6] Incoming Skinny Message: StationCallStateMessage: callState = 5 (Connected) lineInstance = 1 callReference = 33609753

13:59:21:015,AvCiscoTsp_MC,114,-1,-1,SkinnyTSP,12,[Thread 0x000010A8] [Device 6] Incoming Skinny Message: StationCallInfoMessage Size = 376 (2.4 = 132; 3.0 = 208; 3.1 = 376)

13:59:21:016,AvCiscoTsp_MC,114,-1,-1,SkinnyTSP,12,[Thread 0x000010A8] [Device 6] StationCallInfoMessage: CalledID = 4069 CallerID = 4322 nCallType = 1 (InBoundCall)

13:59:21:015,AvCiscoTsp_MC,114,-1,-1,SkinnyTSP,12,[Thread 0x000010A8] [Device 6] More CallInfo: CalledVM = 2364069 CallerVM = 2364322 RedirectReason = 15 (ForwardAll)

13:59:21:016,AvCiscoTsp_MC,114,-1,-1,SkinnyTSP,12,[Thread 0x000010A8] [Device 6] CallInfo Names: CalledName = Diane Junes CallerName = CIT Test

13:59:21:015,AvCiscoTsp_MC,114,-1,-1,SkinnyTSP,12,[Thread 0x000010A8] [Device 6] Incoming Skinny Message: StationSelectSoftKeys - IGNORED

13:59:21:016,AvCiscoTsp_MC,114,-1,-1,SkinnyTSP,12,[Thread 0x000010A8] [Device 6] Incoming Skinny Message: StationDisplayPromptStatus - IGNORED

13:59:21:015,AvCiscoTsp_MC,114,-1,-1,SkinnyTSP,12,[Thread 0x000010A8] [Device 6] Incoming Skinny Message: StationStartMediaTransmission: multicastIpAddr = 23FC100A multicastPortNumber = 0000634A milisecondPacketSize = 20 compressionType = 11

13:59:21:016,AvCiscoTsp_MC,114,-1,-1,SkinnyTSP,26,[Thread 0x000010A8] [Device 6] CAvTapiCallHandler::SendCallState: dwCallState 00000100 (LINECALLSTATE_CONNECTED) dwCallStateMode 00000000 on Original call (Prev CallState 00000002)

13:59:21:015,AvCiscoTsp_MC,114,-1,-1,SkinnyTSP,11,[Thread 0x0000198C] [Device 6] TSPI_lineMonitorDigits hdCall 12929 dwDigitModes 2

13:59:21:203,AvCiscoTsp_MC,114,-1,-1,SkinnyTSP,11,[Thread 0x00000A38] [Device 6] TSPI_lineGetCallStatus hdCall 12929

13:59:21:204,AvCiscoTsp_MC,114,-1,-1,SkinnyTSP,26,[Thread 0x00000A38] [Device 6] CAvTapiLine::GetCallState: dwCallState 00000100 (LINECALLSTATE_CONNECTED)