As part of our migration from Exchange 5.5 (don't laugh) to Exchange 2003, a consulting company has implemented a third-part tool to facilitate directory synchronization between the two environments (5.5 and 2K3). This way, we can migrate each site at our own pace and not affect the end users much (i.e. can't reply to emails from already migrated users, etc.) Both environments are always in sync.
Unfortunately, this migration/sync tool uses Custom Attributes 11-14 to perform is magic. Unity also uses two of these attributes (12 and 14) to work with Exchange.
Basically, when they turned on the synchronization (in prep for the migration), the tool overwrote the attributes that Unity looks at.
Right now, Unity voice messages are still being delivered, and call handlers are working. However we cannot add, nor import, users into Unity anymore - We cannot associate the Unity account to an Exchange alias.
Does anyone know if Unity can be configured to use (or look for) other Exchange Custom attributes?
1. Make sure, that id for the user in CM and Unity match. Try "Test Attributes" option in PA Administration GUI.
2. Can you check in the Control Panel -> Mail Properties if the "Unity System Profile" on PA has the correct server name and mailbox name and if the mailbox name has been resolved. PA uses this profile information during MAPILogon
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