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Unity and detecting phone busy

Hi Forum<br><br>We have a Unity 2.46 connected to a Call Manager 3.0.9. Is it possible to get Unity to detect a busy phone and play the correct busy greeting.<br>Trying to do that until now fails. Any good idea's<br><br><br><br>

4 REPLIES
Gold

Re: Unity and detecting phone busy

Reason codes were not supported until CallManger 3.1(1). You need that first.

Keith

Keith Chambers
Unity Technical Lead
Unified Voice Team, San Jose
Cisco Systems
kechambe@cisco.com

New Member

Re: Unity and detecting phone busy

Can we use Unity 2.46 together with CCM 3.1.1 ?



Anonymous
N/A

Re: Unity and detecting phone busy

You can if you're using the correct TSP.

Unity------AV-Cisco TSP---Cisco CallManager
2.4(6.135)----3.0(0.7)-------3.1(1)
2.4(6.135)----1.0(0.36)-----3.0(11)
2.4(6.135)----1.0(0.36)-----3.0(10)
2.4(6.135)----1.0(0.36)-----3.0(9)
2.4(6.126)----1.0(0.32)-----3.0(11)
2.4(6.126)----1.0(0.32)-----3.0(10)
2.4(6.126)----1.0(0.32)-----3.0(9)
2.4(6.126)----1.0(0.32)-----3.0(8)
2.4(6.102)----1.0(0.32)-----3.0(9)
2.4(6.102)----1.0(0.32)-----3.0(8)
2.4(6.102)----1.0(0.28)-----3.0(11)
2.4(6.102)----1.0(0.28)-----3.0(10)
2.4(6.102)----1.0(0.28)-----3.0(9)
2.4(6.102)----1.0(0.28)-----3.0(8)
2.4(6.102)----1.0(0.28)-----3.0(7)
2.4(5.73)------1.0(0.28)-----3.0(7)
2.4(5.xx)-------1.0(0.24)-----3.0(2d)



Scott Morgan
Cisco Systems TAC

Anonymous
N/A

Re: Unity and detecting phone busy

To answer your first question, you could do supervised transfers from Unity. Unity can detect busy phones (and then play a busy greeting) when doing supervised transfers regardless of the CCM/Unity/TSP version matrix.

Steve Olivier
Software Engineer
Cisco Systems

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