I am using Unity 3.1.3 that is supporting multiple opening greetings across multiple time zones. Is there anyway to setup different timezones similar to time groups in CallManager? I am worried that the voicemails will have the wrong timestamps in different timezones.
Messages left are stamped in GMT regardless so the opening greetings themselves don't need any TZ action - the time zone comes into play when the subscriber listens to their voice mails (the time stamp is translated into their time zone on the fly as the message is fished out of the mail store). Each subscriber can be assigned to their own time zone if you wish, all subs default to the time zone the Unity server is defined for. This is configurable on a per subscriber basis on the Profiles page in the SA for subscribers and is also an option in the Bulk Edit utility.
As I mentioned, the call handlers have no need for different time zones. When you leave messages (regardless of if it's via a call handler or whatever) the message is stamped in GMT. All messages get stamped this way (including emails - most messaging systems work this way including Dominio and Exchange). The time zone is only applies when the client goes to fish it out and read it. For isntance if you change the time zone on your PC your outlook client will change all the time stamps you see in your inbox to reflect the updated time.
The time is always displayed from the client's point of view not the person who left it or the machine it was left on. If you check the same message from several different clients configured for different time zones, the time stamp you're given is translated into _your_ time zone. That's how it should work... this way you don't have to worry about anything other than the time zone subscribers are associated with in this system.
Oops- I think i must have explained myself badly. I meant to ask more about the schedule for the greeting, (closed vs. opening) for a main greeting callhandler in a different time zone. I am assuming I would create a different schedule and offset it from the Unity clock?
ah, I see. Yes, if you want the standard/off hours schedules to kick in for different call handlers based on different time zones you'll have to manually offset the schedules to accomodate that. All greetings schedules are tagged off the local Unity server time. (Notification schedules for subscribers, by the way, use the subscriber's time zone setting - just in case this comes up).
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.