Native SMS functionality is not currently on deck for Unity that I know of (it's not on the 3.2 development list). I know a couple sites in Eurpoe have used email notification to an SMS redirector service.
We did start to look into adding an SMS delivery device that worked with a special modem hooked to the server (basically a mobile phone with SMS capabilities that plugged onto the back) but the company we were working with that made the driver to communicate with the modem device went belly up. The project got scrapped... that was a while back.
As with all such feature requests, you'll want to hit your account team with it and/or enter it in GiPPERs so the product folks know it's important to you. I know they look at those entries since they come up to my office and ask me about them often! This is the best way to get their attention and get it on the roadmap.
SMS has been investigated but is not planned as far as I know. You should work with your account team if you have a significant opportunity or require a product feature. Customers drive features at Cisco but through Account Teams rather than forums.
Keith Chambers Unity Technical Lead Unified Voice Team, San Jose Cisco Systems firstname.lastname@example.org
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...