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Unity answer and MOH can't work via WAN connections.

Unity 2.4.6 voice message system and CM3.1(1) MOH are

work fine at local (LAN and PSTN).But the answered voice can't hear anything if via Frame Relay connection bentween two sites (G.729).I have setup the MOH codec to G729 .But still can't work.


Re: Unity answer and MOH can't work via WAN connections.

Often times complex troubleshooting issues are best addressed in an interactive trouble-shooting session with one of our trained technical assistance engineers. While other forum users may be able to help, it’s often difficult to do so for this type of issue.

To utilize the resources at our Technical Assistance Center, please visit and to open a case with one of our TAC engineers, visit

If anyone else in the forum has some advice, please reply to this thread.

Thank you for posting.