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Unity auto attendant with FXO

I have an 1760V with two fxo ports as my gateway. I am running callmanager 3.1 and unity 4.02 (demo).

Outbound calls are working fine.

I would like to have unity answer the incoming calls on the fxo line from the pstn.

I used PLAR to send the call the unity pilot number but when unity picks up it does not respond to any dtmf tones. For example any key I press unity does not respond.

Does any have any suggestions?

Thanks

Pat

2 REPLIES
Cisco Employee

Re: Unity auto attendant with FXO

The place to start is the TAC tech tips page:

http://www.cisco.com/cgi-bin/Support/browse/psp_view.pl?p=Software:Unity&s=Verification_and_Troubleshooting

A ways down there are several articles on troubleshooting one way audio problems (which includes not picking up tones).

Silver

Re: Unity auto attendant with FXO

Make sure you have dtmf-relay h245-alphanumeric configured under your voip dial peer for out of band dtmf

Taimoor

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