Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

Unity auto-forwarding messages

Can Unity auto-forward messages to non-Exchange mail servers? In other words, can you have voice mail on the Exchange portion of the Unity box set up to auto-forward the messages to mailboxes on a non-Exchange POP3 mail server?<br><br>

5 REPLIES
Anonymous
N/A

Re: Unity auto-forwarding messages

Sure… there’s a couple of ways you can do this.

Unity has a built in object just for such an operation called an “Internet Subscriber”. When you go to create a subscriber it’s available as a radio button there. This builds a custom recipient in Exchange (a mail user without a local message store basically) and we add Unity subscriber properties for it. In short this guy appears to other subscribers and outside callers as a normal subscriber: they have greetings, a voice name, you can do transfers with them etc… The only real difference is the messages taken for this guy are not stored in Exchange, they’re sent off to the email address you provide when you create the internet subscriber.

If that’s not what you’re looking for, you can create rules in Exchange that will copy or move messages of particular types (or that use particular Outlook forms… ViewMail for Outlook in the case of voice mail messages) to other mailboxes or to off-Exchange mailboxes via SMTP. You’d do this if you wanted just voice mail messages moved but you wanted the user to have a local mail repository for email… not sure why this would be desirable, but you never know.


Jeff Lindborg
Unity Product Architect/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

Anonymous
N/A

Re: Unity auto-forwarding messages

Thanks for the info. I do have one other question. When unity forwards the message to the external email server, how is the message indicator light on a call manager handled? Will it be turned off if the message is checked by the end user?

Anonymous
N/A

Re: Unity auto-forwarding messages

Unity does MWI (and notification dialouts) based on the message state of an Exchange mailbox. If you're moving voice mail messages out of an Exchange box to an off box email store, Unity will truck out to the Exchange mailbox, do a filter for unread voice mail messages, come up empty and turn off the MWI for that user.

If you're asking about MWIs for internet subscribers, Unity doesn't do that. These guys have no Exchange mail store for us to monitor so MWIs and notifications wouldn't make any sense.



Jeff Lindborg
Unity Product Architect/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

Anonymous
N/A

Re: Unity auto-forwarding messages

When setting up the Exchange portion in this setup, do the O, C, OU, etc. need to match the setup in the mail server that Exchange is forwarding the messages to?

Anonymous
N/A

Re: Unity auto-forwarding messages

I'm not entirely sure where you're going with this...

If you're sending messages off site as you mentioned earlier in the thread, you'll be using SMTP with the Exchange IMC and the container information obviously wouldn't have any bearing here. This is the case if you're going to be using Internet Subscribers (custom recipients in Exchange).

If you're setting the Exchange mailbox to forward all messages or some messages to another Exchange user, it's only necessary that the destination Exchange server be in the same organization if you want to use the MTA transport mechanism... but of course you can always use SMTP again here and send it wherever you want.

Maybe I'm missing what you're asking here?


Jeff Lindborg
Unity Product Architect/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

311
Views
0
Helpful
5
Replies