Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

Unity Backup Best Practices

We are looking at our Disaster Recovery when it comes to our Unity Voicemail servers and I am looking for some Best Practices when it comes to backing up Unity. Does anyone have any whitepapers/suggestions? Thanks.

  • Other Collaboration Voice and Video Subjects

Re: Unity Backup Best Practices

if you mean unity backup as in backing up the data, then the suggested method is four fold...

1) using a backupExec or the likes, with a SQL agent, backup the SQL database(s) on unity.

2) using a backupExec or the likes, with an Exchange agent, backup the Exchange database(s) used by unity.

3) using a backupExec or the likes, perform a Windows 2000/2003 full backup including SystemState. (open file option is also available for backupExec)

4) for DR recovery purposes, using DiRT, backup the unity system.

see this link for more unity backup info:

if you mean backing up unity as far as failover, then you can use the link that follows to create a failover environment for your unity:


Re: Unity Backup Best Practices

In the past I successfully recovered Unity from ground up using only DiRT. Using other utilities may speed up the process but not required for successful recovery.

In case of Unified messaging just follow your vendor recommendation to backup email store (Exchange or Lotus Notes).

New Member

Re: Unity Backup Best Practices

I never trust a full system backup, it always seems to go wrong someplace.

Since you may or may not have the same hardware platform, in case its a hardware issue, I only use the DiRT backup and restore.

Although you need to remember when you rebuild your server, you will need to install the same version of Unity as what was backed up. Thats about the only catch.

Since the system will be down, you might as well take the opportunity to upgrade your hardware, just remember to get a new license from Cisco, since the license is key to the mac address.

New Member

Re: Unity Backup Best Practices

Thanks for all your advise.

This widget could not be displayed.