i dont think you can limit the length of the greeting, but you can limit the length of messege being left. I looked through a pile of documentation and cant find anything about the number seconds a greeting can be. Since a Greeting is considered information or instructions, i would think there would be no limit on it. But if the Call Handler were also taking messeges, then it would have a limit on how long someone could leave a messege in the Call Handler voicemail box.
I'm sure there could be a tweak somewhere that is not published. May want to open a TAC case on this.
I don't recall there being a limit. Basically it's as long as your recording is. Subscriber greetings are limited by the COS, but not Call Handler greetings. Are you being limited when you try to record?
I seem to be having this same issue then because I have some people in HR that say their call handler greeting time needs to be increased because the recordering length is not long enough and it cuts part of their greeting off.
I think the HR people are confused between a Subscribers class of service, which limits their personal greeting recording time, and a Call Hander Opening Greeting which is typically a auto attendant and has no length limitation.
Maximum Length of Message that Subscribers Can Record in Seconds default is 300s, maximum is 20 minutes
Another thought is someone is using Subscriber mailboxes in place of a Opening Greeting Call Handler, if you have worked previously with Octel 250/350 it has different mailbox types and the Unity terminology can be confusing.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...